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Skills

  • Operational improvement
  • Diagnosing and repairing complex wiring issues
  • Supervision
  • Budgets
  • Fire alarm systems
  • Biometric access control system installation
  • Security and burglar alarms
  • Organization
  • Collaboration with sales teams for revenue growth
  • Emergency response coordination for security alarms

Work Experiences

  • Collaborated with electricians and IT professionals.
  • Saved $10 by putting in place cost-cutting measures that addressed long-standing issues.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with law enforcement in Raleigh.
  • Calibrated and tested alarm panels, synchronizing them with monitoring stations to ensure 52% accuracy in event alerts.
  • Achieved Innovation Award for project excellence.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Transported Tableau to 18 months customer locations.
  • Completed the installation of fire alarms and other security devices.

Summaries

  • Accelerated installation processes by 41%.
  • Achieved a 46% reduction in system errors for premium clients.
  • Accomplished Security Alarm Technician.
  • Achieved 15% first-visit resolution.
  • Worker with a positive attitude who has a good attendance record and is known for effectively demonstrating alarm and closed-circuit television systems.
  • Dedicated to learning, growing, and succeeding in Law Enforcement and Security.
  • Biometric access control specialist.
  • Accomplished Security Alarm Technician with proficiency in first-visit resolution of security camera and sensor issues. Known for reducing service downtime by 21% and maintaining high-quality client relations.
  • Achieved customer satisfaction rates above 45% %.
  • Achieved a 77% stability increase.

Accomplishments

  • Achieved PMP to validate knowledge of emerging security technologies and best practices for regulatory compliance.
  • Documented and resolved initiative which led to metric.
  • Assisted in the development of new standard operating procedures for alarm response, enhancing personnel deployment speed by 38%.
  • Managed the installation, maintenance, and repair of complex security systems across 18 commercial properties.
  • Guided team of 12, driving quality service and completing system installations ahead of schedule by 68%.
  • Implemented preventative maintenance programs, reducing emergency service requests by 21% within Seattle.
  • Designed and optimized alarm system layouts for 18 new construction projects, saving 65% installation time.
  • Partnered with building contractors to integrate security systems seamlessly into 3 new facility builds.
  • Collaborated with team of 2 in the development of initiative.
  • Resolved product issue through consumer testing.

Affiliations

  • Graduate, Alarm Systems Technology Program, Harbor & Co., 2018
  • Toastmasters
  • Apprenticeship through process, 2024
  • Rotary International
  • National Association of Social Workers
  • Graduate, HubSpot Installation Training Program, Beacon Labs, 2018
  • Member, IEEE Consumer Electronics Society (CES)
  • Emergency Response Training Certification through Lakeside Partners, 2022
  • Association for Computing Machinery
  • American Society of Safety Professionals

Certifications

  • Certified Alarm Technician (CAT) - Cedar Works
  • Project Management Professional (PMP)
  • Electrical Safety in the Workplace (NFPA 70E) 2023
  • Occupational Safety and Health Administration (OSHA) 30-Hour General Industry Certification
  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • Certified Structured Cabling Installer
  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect
  • CompTIA Network+

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