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Skills

  • Venue Marketing
  • First Aid/CPR
  • Group Sales
  • Customer service
  • Team building
  • Ticketmaster Archtics
  • Conflict Resolution in High-Pressure Situations
  • Travel bookings
  • Vendini
  • Collaboration with marketing and promotions teams

Work Experiences

  • Created real-time ticket inventory dashboards.
  • Recommended various packages and amenities to guests, assisting them in finding the ideal accommodations for their specific needs.
  • Created real-time reporting mechanisms for ticket sales, enabling more accurate forecasting for management and promoting better decision-making.
  • Analyzed ticket sale trends and recommended adjustments to pricing strategies, leading to 51% revenue growth.
  • Contributed to an Employee of the Year.
  • Achieved a 55% improvement in customer satisfaction metrics.
  • Collaborated with the marketing and sales departments to develop and implement event upsell opportunities.
  • Assisted the ticketing department with all internal ticket allocations and allotments for all events.
  • Achieved a 68% lift in future event sales.
  • Collaborated with marketing to create targeted campaigns, increasing online ticket sales by $18 within 18 months.

Summaries

  • Ticketing Manager is a multi-talented Ticketing Manager who is consistently rewarded for planning and operational improvements.
  • Balanced revenue growth with high customer satisfaction ratings.
  • Strengths in client relations and workflow optimization backed up by Miscellaneous training.
  • Ability to project a service-minded attitude with a warm, caring demeanor while maintaining efficiency and revenue maximization.
  • Achieved 22% improved ROI for premium events.
  • To achieve positive outcomes, works to answer all questions from guests via phone or email.
  • Achieved a 51% reduction in customer complaints by enhancing service protocols and implementing staff training initiatives.
  • Achieved a 15% reduction in customer complaints.
  • Achieved results over the past year.
  • Accomplished in contract negotiations.

Accomplishments

  • Orchestrated last-minute crisis management for high-demand events, rerouting over 10 attendees and minimizing venue over-capacity issues.
  • Standardized the ticket design and validation process across 3 venues, ensuring consistent customer experiences across multiple locations.
  • Reduced ticket sales fraud by 67% by implementing advanced customer validation techniques via Microsoft Excel.
  • Proactively identified and rectified ticketing system malfunctions before event day, ensuring no issues at check-in for over 11 attendees.
  • Maintained ticket sales databases and provided daily reports on forecasting vs actuals to ensure seating optimizations and prevent overbooking issues.
  • Created an optimized VIP experience program that boosted loyalty and repeat purchases by 63% for key event series.
  • Facilitated the successful launch of new ticketing software, reducing ticketing processing time by 35% and training 9 staff members on its use.
  • Documented and resolved system which led to method.
  • Secured sponsorships for VIP ticketing packages, resulting in an increase of 85% in event-related sponsorship income.
  • Analyzed event attendance patterns to adjust seating allocation plans, generating an additional $8 in revenue without increasing venue capacity.

Affiliations

  • Project Management Institute
  • Society of Event Ticketing Professionals (SETP)
  • Ticketmaster Certified Partner Program - 2017
  • Affiliate of Mobile-first Ticketing Consortium (MFTC) - Raleigh
  • American Medical Informatics Association
  • Society of Women Engineers
  • Association of Information Technology Professionals
  • Certified Box Office Management Professional (CBOMP) - 2020
  • Association for Computing Machinery
  • International Ticketing Association (INTIX)

Certifications

  • Certified Public Accountant (CPA)
  • ServSafe
  • Certified Revenue Management Executive (CRME) - HSMAI
  • Certified Business Analysis Professional (CBAP)
  • Leadership and Management in Hospitality - program
  • Salesforce
  • Certified Business Analysis Professional (CBAP) - procedure
  • Certified Venue Professional (CVP) - procedure
  • Certification in Legal Compliance for Event Management - process
  • Certified Contract Manager - process

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