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Skills

  • Operational improvement
  • Distressed asset recovery processes
  • Risk mitigation
  • Credit policy formulation and execution
  • Data-driven decision-making for loan approvals
  • Fraud detection and prevention in credit applications
  • Fraud knowledge
  • Client relationship management
  • Gap analysis for risk exposure
  • Credit analysis for international markets

Work Experiences

  • Coached and mentored a team of 16 credit analysts.
  • Achieved a sales growth increase of 27% in 2021.
  • Analyzed and restructured the credit department’s approach to small business loans, resulting in a 5% increase in approvals without increasing default risk.
  • Approved loans worth $16.
  • Was in charge of the department's reporting, documentation, and recordkeeping.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Looked for industry trends on social media and through online sources.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Collaborated with external financial institutions to negotiate new loan frameworks, resulting in extended credit lines for small businesses by $7.
  • Conducted quarterly risk reviews, leading to a decrease in credit write-offs by $9 without impacting loan volume.

Summaries

  • Boosted growth initiatives in the Raleigh market.
  • Achieved 33% recovery for distressed portfolios.
  • Credit Manager with extensive experience in creditworthiness and document review.
  • Added $14 in volume.
  • Achieved a 25% reduction in defaults.
  • Achieved $8 revenue growth.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Coached junior staff.
  • Strengths in project management and data analysis backed up by Miscellaneous training.

Accomplishments

  • Developed a new loan application workflow that reduced approval times from 18 days to 9 days, enhancing customer experience.
  • Documented and resolved standard which led to category.
  • Enhanced client satisfaction scores by 50%, achieved through streamlining customer communication during the credit review process.
  • Performed regulatory framework analysis on Basel III and Dodd-Frank requirements, ensuring full compliance across 7 branches.
  • Assisted 2 clients in improving their credit scores by an average of 17 points, leading to a healthier overall portfolio.
  • Designed and executed training for client relationship managers, enhancing their ability to work with high-net-worth clients by 2%.
  • Engaged 4 high-net-worth clients in strategic loan discussions, resulting in a 47% increase in premium portfolio management.
  • Achieved consistent 68% rating on customer satisfaction surveys via expedited loan approvals and thorough risk advisory.
  • Conducted comprehensive risk assessments for large corporate loans worth $14, contributing to safer lending practices.
  • Resolved product issue through consumer testing.

Affiliations

  • Toastmasters
  • Loan Syndications and Trading Association (LSTA) Affiliate
  • American Society of Safety Professionals
  • Affiliate Member of the Business Credit Management Association (BCMA)
  • Financial Institutions Risk Management Association (FIRMA) Member
  • Chartered Institute of Credit Management (CICM) Partnership
  • Affiliate with the Credit Research Foundation (CRF)
  • Certified Risk Analyst (CRA) Accreditation
  • Structured Finance Association (SFA) Active Member
  • Association of Information Technology Professionals

Certifications

  • Certified Commercial Loan Officer (CLO)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • ServSafe
  • Certified Specialist in International Credit (CSIC) - Meridian
  • Associate of the Chartered Institute of Bankers (ACIB)
  • Six Sigma Green Belt (CSSGB) for Credit Risk Process Improvement
  • International Certified Credit Executive (ICCE)
  • Google Certified Professional Cloud Architect
  • Certified Credit Executive (CCE)

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