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Skills

  • Post office operations
  • Staff development
  • Clerical functions
  • MS Office software
  • Staff direction and support
  • Staff recruitment
  • Loan officer
  • Veterinary office administration
  • Office supplies and inventory
  • Nursing staff workflows

Work Experiences

  • Assisted in implementation of paperless processes, which decreased office-related paper costs by 55% over 2022.
  • Assessed the urgency and priorities before accepting or declining appointments and meetings with the CEO.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Achieved 17% fewer errors.
  • Audited office's inventory management system.
  • Achieved on-time project completion.
  • Collaborated with IT on hardware upgrades.
  • Achieved results over 7 months.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Acted as the first point of contact for clients and visitors, ensuring a positive experience and professional image by managing reception services efficiently.

Summaries

  • Reviewing and assessing processes, as well as implementing continuous improvement initiatives to streamline office operations, is a strong suit.
  • Offering a 11 background as well as exceptional client relations and cross-functional collaboration abilities.
  • Able to produce compelling presentations.
  • With a background in accounting and finance, I am a talented administrative professional.
  • Strengths in risk assessment and data analysis backed up by Miscellaneous training.
  • Costs were consistently reduced while profits were increased.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Achieved a 80% improvement in departmental efficiency.
  • Accurate and detail-focused Clerical Office Staff proficient in processing employee expense reports, achieving 15% fewer errors while ensuring compliance with company financial policies.
  • Adhered to strict financial guidelines for office expenditures.

Accomplishments

  • Reduced office supply costs by 49% through the implementation of a vendor comparison system.
  • Managed front office operations, delivering consistent results in customer satisfaction ratings above 31%.
  • Collaborated with team of 5 in the development of method.
  • Created weekly status reports for office operations, providing clarity to management on key concerns and status of ongoing projects.
  • Introduced best practices for data entry, leading to a reduction in processing errors by 77%, while maintaining data integrity.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved metric which led to procedure.
  • Verified the accuracy of invoice entries, ensuring that 15 invoices were processed in under three years, adhering to company standards.
  • Authored office procedures for time-off requests and payroll submissions, contributing to seamless departmental coordination.
  • Implemented a digital archiving system, decreasing the retrieval time for important documentation by 64%.

Affiliations

  • International Association of Administrative Professionals
  • Council of Administrative Assistants of Higher Education
  • Association for Public Policy Analysis and Management (APPAM)
  • National Association of Professional Organizers (NAPO)
  • American Society of Safety Professionals
  • National Notary Association (NNA)
  • Association of Administrative Professionals
  • American Medical Informatics Association
  • Project Management Institute (PMI) Community of Practice
  • Jaycees

Certifications

  • CPR and First Aid Certification - Ironclad Systems
  • Basic Bookkeeping Certification - Lakeside Partners
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician
  • Certified Vendor Management Professional (CVMP), Ironclad Systems
  • Customer Service Representative Certification (CSRC) – Summit Group
  • Certified Customer Experience Professional (CCXP) - Northwind
  • Business Writing Certification - Brightline
  • Certified Business Analysis Professional (CBAP)
  • QuickBooks Certified User - Brightline

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