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Skills

  • Regional Office Management
  • Clerical functions
  • Staff direction and support
  • Cross-departmental collaboration
  • Office management technologies
  • Office supplies inventory management
  • Culinary staff operations
  • Microsoft Office Suite
  • Retail Staff Management
  • Nursing staff workflows

Work Experiences

  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Was in charge of data tracking, documentation, client correspondence, and office operations.
  • Collaborated with IT on hardware upgrades.
  • Created time sheets for 16 executives and employees in three years.
  • Audited office's inventory management system.
  • Achieved cost reduction over 2019.
  • Assisted in a new Microsoft Excel launch.
  • Collaborated with IT on hardware and software upgrades required by Six Sigma standards, leading to a faster, more secure system.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Collaborated with IT on software upgrades.

Summaries

  • Boosted customer satisfaction metrics.
  • Typing speed of 4 words per minute.
  • Committed office administrator with deep expertise in cross-departmental collaboration, driving departmental success through efficient data sharing and process standardization.
  • Clerical Office Staff is a talented Clerical Office Staff who goes above and beyond basic administrative tasks by juggling multiple projects at the same time.
  • Able to produce compelling presentations.
  • Strengths in risk assessment and data analysis backed up by Miscellaneous training.
  • Dedicated administrative professional with a track record of leading administrative teams and delegating tasks to meet operational objectives.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Methodical and well-organized, with excellent prioritizing and planning skills.
  • Contributed to a 20% improvement in post-meeting action rates.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Generated quality control reports which helped identify and correct administrative errors, reducing manual oversight by 16%.
  • Processed reimbursements using metric, maintaining accuracy while adhering to strict deadlines.
  • Assisted with recruiting efforts, scheduled interviews, and coordinated candidate assessments, leading to a 34% reduction in average hiring time.
  • Tracked office inventory and placed supply orders in accordance with budgetary constraints, reducing supply shortages.
  • Documented and resolved metric which led to procedure.
  • Improved the accuracy of attendance reports by creating a streamlined data collection approach using QuickBooks.
  • Authored office procedures for time-off requests and payroll submissions, contributing to seamless departmental coordination.
  • Managed vendor contracts and ordering processes via standard, ensuring timely delivery of resources.
  • Processed payroll for 14 employees using system, ensuring accuracy and timely submission of payments by established deadlines.

Affiliations

  • National Association of Professional Women (NAPW)
  • National Association of Social Workers
  • Office Professionals Network
  • Certified Office Manager (COM) Program
  • Women in Information Technology Leadership (WITL)
  • Business and Professional Women's Foundation
  • International Society of Productivity Specialists (ISPS)
  • International Virtual Assistants Association (IVAA)
  • Project Management Institute (PMI) Community of Practice
  • Association of Administrative Professionals

Certifications

  • CPR and First Aid Certification - Ironclad Systems
  • CompTIA Network+
  • Online Marketing Foundations Certificate - Lakeside Partners
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • Certified in Human Resources Information Systems (HRIS) - Lakeside Partners
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Administrative Professional (CAP) – Brightline
  • Certified Data Entry Specialist - Northwind

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