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Skills

  • Client retention strategy execution
  • Process improvement
  • Regulatory compliance
  • Effective negotiation with distributors
  • Client survey implementation for feedback
  • Appointment booking system optimization
  • Client record and database management
  • Advanced coloring techniques
  • Customer service
  • Errands

Work Experiences

  • Was in charge of inventorying, ordering, and stocking the salon's product line.
  • Planned, prepared, and served meals and snacks that adhered to strict dietary guidelines.
  • Planned and organized domestic and international travel, including flights, car service, and restaurant reservations.
  • Kept a meticulous financial filing system.
  • Effectively communicated with management about critical customer issues.
  • Informed the spa supervisor of any relevant schedule changes.
  • Had a thorough understanding of all spa and resort products and services.
  • Used my knowledge of mobility assistance to safely ambulate patients through various spaces with varying elevations and obstacles.
  • All client reservations were relayed to the appropriate personnel.
  • Followed the pre-determined opening and closing procedures for each spa station.

Summaries

  • Senior Stylist was responsible for properly greeting each guest, responding to all inquiries promptly, and answering phone calls in a professional and friendly manner.
  • Stylist in high demand who excels at presenting products for video, photo shoots, and live demonstrations.
  • Team player with excellent clinical and interpersonal abilities.
  • Spa Concierge with exceptional customer service skills and an understanding of how to anticipate customer needs.
  • With a background in retail sales and customer service, Senior Stylist.
  • Client requests are known to be translated into personalized results.
  • Working with children and the elderly is a strength, as is anticipating and responding to client needs.
  • Skilled at keeping track of a client's vitals, light housekeeping, and personal care such as spearheaded and implemented.
  • Dedicated to learning, growing, and succeeding in Beauty and Spa.
  • Completed unique designs and recommended products to increase revenue.

Accomplishments

  • Played an essential role in opening 3 new salon locations, establishing all operational, staffing, and training processes for recurrences.
  • Successfully managed 12 high-profile client events, keeping schedules on track while ensuring flawless execution of complex styling needs.
  • Collaborated with team of 18 in the development of standard.
  • Enhanced client loyalty by launching personalized membership programs, increasing repeat clientele by 42% within one year.
  • Managed monthly budget and expenses, reducing costs by 55% while maintaining high service quality and client satisfaction.
  • Resolved product issue through consumer testing.
  • Spearheaded a salon rebranding project that increased daily walk-ins by 21% without additional marketing spend.
  • Introduced a post-appointment care guide, resulting in 23% fewer client complaints regarding treatment longevity.
  • Promoted to Senior Stylist within 6 months due to consistent high-performance, customer satisfaction, and leadership initiatives.
  • Collaborated with nearby small businesses for co-hosted events, bringing a 54% increase in local walk-in clients.

Affiliations

  • Intercoiffure America/Canada - Professional Member
  • Sustain Beauty Community - Advocating Stylist for Sustainable Practices in 2019
  • American Society of Safety Professionals
  • Hillside Beauty Association - Lifetime Membership since 2019
  • Behind the Chair Stylist Community - Top Contributor
  • Beauty Changes Lives Foundation - Fundraiser Organizer 2016
  • Salon Professionals Network (SPN) - Ambassador 2015
  • Local Beauty Schools Advisory Board Member - Boston
  • Toastmasters
  • Freemason

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Hair Extension Expert - Northwind
  • CompTIA Network+
  • Advanced Haircutting Certification - standard
  • Association for Project Management (APM)
  • Advanced Creative Hair Color Certification - method
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Aveda Color Master Certification - metric
  • Salon Sustainability Manager Certification - system
  • Comprehensive Client Retention Strategies Certification - standard

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