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Skills

  • Team management
  • Data recovery
  • Communications
  • Process improvement
  • TCP/IP
  • Computer imaging and deployment
  • Software troubleshooting
  • Hardware and software compatibility testing
  • Data-driven system optimization
  • Hands-on training for standard

Work Experiences

  • Achieved this during peak usage times over 6 months.
  • Conducted hardware diagnostics on aging equipment.
  • Applied disk encryption.
  • Collaborated on the setup and configuration of new hardware and software for Cedar Works, decreasing installation time by 32%.
  • Collaborated with instructors to integrate virtual environments.
  • Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
  • Attended regular team meetings to discuss and troubleshoot complex technical issues, contributing to Top Performer for customer service excellence.
  • Assisted in troubleshooting and resolving technical issues for a campus-wide network serving over 5 students, improving uptime by 40%.
  • Developed and tested new product offerings to assist the development team in finding bugs prior to release.
  • Used stakeholder engagement and quality assurance to maintain servers and systems, ensuring that networks remained fully operational during peak periods.

Summaries

  • Effectively troubleshoots and resolves issues on its own.
  • Promotes data analysis and strategic planning skills that are dynamic.
  • Strengths in team leadership and stakeholder engagement backed up by Computers Software training.
  • Computer Lab Assistant Intern with 10 years of successful data analysis and cross-functional collaboration experience.
  • OSHA and CPA are proudly certified.
  • Consistently reduced system downtime by 65% through proactive hardware maintenance and network monitoring to enhance lab efficiency.
  • Collaborative team player.
  • Consistently reduced system downtime by 39%.
  • Computer Lab Assistant focused on improving system response times.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Designed and introduced a resource scheduling tool that optimized lab workstation usage, increasing user capacity during peak hours.
  • Maintained a detailed log of system issues and insights, providing essential information for future lab upgrades and enhancing documentation accuracy.
  • Evaluated and tested various software applications, providing insight that led to the lab’s adoption of Microsoft Excel, enhancing productivity.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a prioritization system that managed 11 of student requests per hour during peak periods, improving workflow efficiency.
  • Upgraded lab workstations with metric components, reducing system lag by 23% and extending workstation lifecycles.
  • Coordinated software upgrades across 8 workstations, ensuring minimal disruption to lab activities while improving performance.
  • Monitored and analyzed real-time system utilization, offering recommendations that resulted in a 85% improvement in resource distribution.
  • Documented issues regarding system performance and coordinated with the IT team to resolve them, reducing downtime by framework.
  • Managed lab hardware and inventory, ensuring that damaged or malfunctioning equipment was addressed within several months of issue identification.

Affiliations

  • International Association of Administrative Professionals
  • Toastmasters
  • Young Innovators Code Club
  • Freemason
  • American Marketing Association
  • Society of Women Engineers
  • CompTIA IT Professionals Student Network
  • Technology Student Association (TSA)
  • American Society of Safety Professionals
  • Rotary International

Certifications

  • Project Management Professional (PMP)
  • Cisco Certified CyberOps Associate
  • VMware Certified Associate (VCA)
  • CIW Web Foundations Associate
  • Google Certified Educator Level 1
  • Amazon Web Services (AWS) Certified Cloud Practitioner
  • Certified Public Accountant
  • Certified Hardware Technician (CHT)
  • Microsoft Certified: Azure Fundamentals
  • Google IT Support Professional Certificate

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