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Skills

  • First Aid/CPR
  • Customer retention improvement strategies
  • Team building
  • POS system use
  • Customer service
  • Problem resolution
  • Cash handling and balance reconciliation
  • Sandwich preparation
  • Upselling techniques
  • Ingredient inspection

Work Experiences

  • Taught team members how to follow instructions when making sandwiches and other foods.
  • Achieved results over 9 months.
  • Promoted products by making recommendations and promoting specials, resulting in a 15% increase in daily sales.
  • Collaborated with the marketing team to promote limited-time offers, boosting daily sales by 29% on feature days.
  • Cleaned and sanitized customer-facing surfaces.
  • Collaborated with kitchen staff to expedite orders, reducing average wait times by 9 minutes during peak hours.
  • Cleaned and sanitized customer-facing surfaces at regular intervals, ensuring compliance with Atlanta's health and safety regulations.
  • Achieved a 46% boost in sales.
  • Cleaned the kitchen, as well as the tools and equipment used in the preparation of food.
  • Properly labeled and stored food and fresh ingredients in the refrigerator or freezer to maintain freshness.

Summaries

  • Team player who is committed to upholding high service standards.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Front Counter Crew Member with 5 years of successful quality assurance and budget management experience.
  • Adept at collaborating with kitchen staff.
  • Achievement-focused professional with upselling experience.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Front Counter Crew Member with 4 years of experience serving food and beverages and excellent interpersonal skills.
  • Achieved a 81% reduction in wait times during peak hours.
  • Interacting with guests to determine specific needs and completing food preparation tasks to meet demand is second nature to me.
  • Adopts a teamwork-driven approach.

Accomplishments

  • Worked closely with shift leader to ensure all team members met food safety requirements, resulting in consistently successful health audits.
  • Documented and resolved initiative which led to program.
  • Consistently met cleanliness standards by performing regular sanitation audits in front-counter areas, leading to successful health inspections with a score of 19%.
  • Adhered to food handling safety standards, preventing any foodborne illness incidents and ensuring compliance with Six Sigma standards.
  • Introduced upselling techniques to increase average transaction value by $3 per interaction.
  • Supported customer order fulfillment for Power BI, improving average speed of service by 68%.
  • Resolved product issue through consumer testing.
  • Kept front counter fully stocked and organized, ensuring the operations always remained streamlined during busy periods.
  • Fostered a welcoming environment by greeting and assisting up to 16 customers per day, contributing to an 55% customer satisfaction increase.
  • Proactively greeted and offered help to customers during peak hours, improving overall queue times by one year during high-traffic periods.

Affiliations

  • Health and Food Safety Certification – Columbus Board of Health
  • National Restaurant Association
  • Rotary International
  • ServSafe Certification Holder 2024
  • Project Management Institute
  • Volunteer Assistant at procedure
  • Certified Cash Handling Professional (CCHP) – method 2022
  • Association of Information Technology Professionals
  • Food and Beverage Service Training Program 2015
  • Volunteer with initiative

Certifications

  • First-Year Training Completion Certification (Specific Program – Ironclad Systems)
  • Digital Customer Service Certification
  • ServSafe
  • Customer Service Excellence Certified (Institute of Customer Service)
  • Certified Food and Beverage Professional (CFBP)
  • CompTIA A+ Technician
  • Certified Public Health Food Safety Credential
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
  • POS System Certification (Specific to system)
  • SHRM Senior Certified Professional (SHRM-SCP)

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