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Skills

  • Communication skills
  • Inventory organization
  • Sandwich preparation
  • Cash register operation
  • Cleaning and organization
  • Team management
  • Process improvement
  • Cash Handling
  • Customer retention improvement strategies
  • Opening and closing procedures

Work Experiences

  • Achieved a 26% improvement in customer satisfaction.
  • Collaborated with the marketing team to promote limited-time offers, boosting daily sales by 29% on feature days.
  • Averaged 5 transactions per hour.
  • Awarded 9 times.
  • Achieved a 46% boost in sales.
  • Assisted in training new staff.
  • Recorded the amount of food prepared, used, and leftover in a daily shift log.
  • Achieved results over 9 months.
  • Achieved a spotless cash register audit for 2024.
  • Achieved a 29% upsell rate.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Accomplished Front Counter Crew Member.
  • Achieved a 33% rise in repeat business month-on-month.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Clear understanding of workflow optimization and process improvement as well as cross-functional collaboration training.
  • Proficient in the use of framework and standard kitchen equipment.
  • Accomplished Front Counter Crew Member with expertise in POS troubleshooting, decreasing downtime by 69% and helping maintain smooth operations during busy hours. Always eager to refine and improve workflow processes.
  • Dedicated Front Counter Crew Member with 13 years of fast food industry experience.
  • Experienced Front Counter Crew Member food service professional with attention to detail.
  • Achieved a 53% increase in positive feedback.

Accomplishments

  • Prepared, packaged, and presented orders accurately and promptly, minimizing errors and reducing customer wait time to under the past year.
  • Worked with management to institute a guest feedback program, improving service evaluation scores by 49% over 2 months.
  • Recognized for maintaining front-facing cleanliness and adhering to Boston's health and safety regulations without incident for 15 months.
  • Optimized product placement in drive-thru visual displays, contributing to 60% increase in sales for high-margin items.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved initiative which led to program.
  • Collaborated with team to meet daily sales targets, driving revenue by an additional $11 per shift.
  • Assisted in maintaining detailed inventory logs for guest-facing products like condiments, ensuring immediate resupply when levels dipped below 14 units.
  • Introduced upselling techniques to increase average transaction value by $3 per interaction.
  • Regularly took inventory of related counter products and condiments, lowering stock shortages by 27% over 6 months.

Affiliations

  • Jaycees
  • Customer Handling Skills Development Program by Beacon Labs
  • Certified Restaurant Server – program, 2020
  • American Society of Safety Professionals
  • Seattle Workers’ Advocacy Group
  • Rotary International
  • Freemason
  • Project Management Institute
  • Society of Women Engineers
  • Food Handler’s Permit Holder – Denver Department of Health Services

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Foodservice Professional (CFSP)
  • Hospitality Management Certification (American Hotel & Lodging Educational Institute)
  • Certified Barista (SCA), if applicable
  • Basic First Aid and CPR Certification - American Red Cross
  • ServSafe
  • Certified Public Health Food Safety Credential
  • Conflict Resolution Certificate (The Mediation Training Institute)
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)

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