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Skills

  • Installation coordination
  • Inventory management for $6 budget
  • Problem resolution
  • Cross-functional team collaboration
  • First-Time Pass Rate Improvement
  • Multitasking and deadline prioritization
  • Organization
  • Customer satisfaction management (98%)
  • Enhanced customer communication
  • Safety oversight

Work Experiences

  • Achieved Top Performer for project excellence.
  • Developed a project tracking system.
  • Conducted workshops.
  • Conducted thorough pre-installation site audits.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Audited and improved quality control processes, reducing rework costs by 51% and increasing overall project profitability.
  • Delivered high-quality workmanship on Microsoft Excel installations.
  • Achieved Employee of the Year for Technical Excellence.
  • Cut costs by $10.
  • Coordinated with site managers to ensure job safety and compliance in all stages of installation under OSHA standards.

Summaries

  • Achieved a 29% decrease in incidents.
  • Ready to take on new challenges with a great organization.
  • Achieved a 72% reduction in project delays.
  • Communicated project milestones clearly.
  • Achieved a 98% customer satisfaction rate.
  • Delivering job proposals and cost estimates is a strong suit.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Committed to reducing workplace accidents, having implemented safety standards that led to a 20% decrease in incidents across multiple installation sites.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Consistently delivered high-impact installations.

Accomplishments

  • Served as lead technical advisor for SAP installations, ensuring regulatory and company standards were fully met, which reduced compliance issues by 37%.
  • Led installation team of 7 technicians across Portland to meet or exceed timelines by 70% without sacrificing safety or quality.
  • Designed and implemented preventative maintenance strategies, increasing system longevity by 17% and reducing customer service calls.
  • Contributed to a 30% reduction in project rework by standardizing quality control protocols during all installation phases.
  • Improved customer satisfaction to 46% by implementing post-installation follow-up and timely resolution of client concerns.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a comprehensive training program that reduced installation errors by 36% across HubSpot systems in 2021.
  • Directly supervised the installation of Microsoft Excel, delivering results 62% ahead of schedule while staying under budget.
  • Reduced equipment downtime by 48% by optimizing calibration and maintenance procedures during the installation of Workday.
  • Audited project sites and identified critical areas for improvement, reducing rework costs by 20% in 2016.

Affiliations

  • Society of Human Resource Management
  • National Institute for Certification in Engineering Technologies (NICET) - Communications & Electronics Division
  • Toastmasters
  • Freemason
  • National Electrical Contractors Association (NECA)
  • American Medical Informatics Association
  • Occupational Safety and Health Administration (OSHA) Certification
  • Home Technology Specialists of America (HTSA)
  • Electronics Representatives Association (ERA)
  • American Technical Education Association (ATEA)

Certifications

  • Forklift Safety Certification - Beacon Labs
  • Hilti Installation Professional Certification - Brightline
  • Certified Satellite Installer (CSI) - Summit Group
  • OSHA Certification for Fall Protection
  • Certified Wireless Network Administrator (CWNA)
  • Leviton Network Solutions Installer Certification
  • Fiber Optic Technician (CFOT) - The Fiber Optic Association (FOA)
  • BICSI Installer (Level 1 and 2) Certification
  • Certified Public Accountant
  • CompTIA A+ Certified Technician

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