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Skills

  • Executive presentations
  • Pricing tool development
  • System equipment
  • Budgets
  • Clerical support
  • Flexible
  • Cooking meals
  • Relationship development
  • Report writing
  • Public speaking

Work Experiences

  • Identified
  • Advised
  • Did some research.
  • Invented
  • Established
  • Recommendation
  • Guided
  • Got better.
  • Ran errands for customers, including grocery shopping and other essentials.
  • Gathered patient specimens and data, such as vital signs, input and output, and other measurements delegated to me.

Summaries

  • Residential Care Worker with 13 years of successful process improvement and cross-functional collaboration experience.
  • Determined sales and marketing professional with 18 years of experience in system industry.
  • Dependable
  • When reviewing instructions and medical charts to administer medications and treatments correctly, be thorough.
  • Weekends and evenings are available 8 hours per week.
  • Certified in CPR and First Aid.
  • Ambitious
  • Skilled at keeping track of a client's vitals, light housekeeping, and personal care such as coordinated and automated.
  • Innovative
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.

Accomplishments

  • Resolved escalating issues effectively by coordinating with legal, clinical, and administrative teams, reducing complaint resolution time by 41% over the past year.
  • Developed and implemented positive reinforcement behavior strategies, resulting in 17% improvement in residents' compliance with care plans.
  • Alleviated residents' behavioral stressors using adaptive coping mechanisms, reducing medication interventions by 20% over the past year.
  • Collaborated with healthcare professionals to ensure timely updating and execution of care plans, recognized for maintaining a 75% compliance rate with health regulations.
  • Led the creation of personalized care plans for 17 residents, enhancing independence and quality of life by 31% over the past year.
  • Conducted safety inspections and emergency drills, resulting in 31% improvement in staff’s response times during evacuations.
  • Coordinated multi-disciplinary team meetings to review challenging cases, successfully reducing resident behavioral incidents by 54%.
  • Increased sales 12% over three years.
  • Collaborated with care teams to assess individual resident needs, boosting overall resident satisfaction scores by 66% over 18 months.
  • Reduced reliance on physical restraint by 66% by applying behavioral management techniques and non-confrontational communication methods.

Affiliations

  • National Center for Assisted Living (NCAL)
  • National Council for Mental Wellbeing
  • American Association on Intellectual and Developmental Disabilities (AAIDD)
  • Council on Accreditation for Residential Care (COA)
  • Certified Care Worker Registry
  • Council for the Advancement of Public Health Education (CAPE)
  • American Red Cross - Caregiver Support Program
  • Behavioral Health Professionals Network
  • Toastmasters
  • Association for Supply Chain Management (APICS)

Certifications

  • HIPAA Compliance Training Certification
  • Medication Administration Certification – Texas
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified
  • Salesforce
  • Compassion Fatigue Educator Certification
  • CompTIA Network+
  • Trauma-Informed Care Certification
  • Project Management Professional (PMP)
  • CompTIA A+ Technician

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