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Skills

  • Designing low and high-fidelity wireframes
  • Technical support
  • Design systems creation
  • Iterative design processes
  • Adobe XD for design elements
  • Customer service
  • Procedure equipment
  • Agile methodologies
  • Supervision
  • A/B testing

Work Experiences

  • Conducted ethnographic studies, uncovering critical user behaviors that informed a seamless experience for initiative.
  • Collaborated with legal and compliance teams.
  • Achieved user satisfaction ratings of 35% within 8 weeks.
  • Crafted personas and user journeys to inform design decisions for a multimillion-dollar QuickBooks redesign.
  • Collaborated with marketing and brand teams to ensure consistent UI/UX across digital products, enhancing brand coherence.
  • Each step of the product's design process was documented for use in manuals.
  • Achieved a 15% rise in task completion rates.
  • Achieved results over a 15-month period.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Collaborated with development teams to iterate on key app features, improving their load times by 17 seconds.

Summaries

  • Conducted data analysis.
  • Achieved a 31% increase in user engagement.
  • Champion of human-centered design processes.
  • Pursuing a position that rewards hard work and dedication.
  • Within Miscellaneous, senior Interaction Designer and outstanding performer in budget management and team leadership.
  • Contributed to retention growth of 29% year-on-year.
  • Created interfaces for consistent performance across devices.
  • Based on direct user feedback.
  • I've worked with standard software before.
  • Able to craft intuitive navigation systems.

Accomplishments

  • Partnered with cross-functional teams and product managers to develop scalable interaction designs, improving efficient workflows by 74% within 18 months.
  • Collaborated with team of 7 in the development of method.
  • Created interactive wireframes and prototypes using Figma, resulting in 17 approved iterations after stakeholder review.
  • Successfully presented design rationale to stakeholders, resulting in approval for 17 high-priority product features.
  • Conducted A/B testing on SAP, resulting in a 61% increase in conversion rate through optimized interaction flow.
  • Optimized onboarding flow for a key product offering, which resulted in a faster product adoption rate by 21%.
  • Led user research interviews and usability tests that identified critical pain points, improving product satisfaction by 51%.
  • Championed the incorporation of conversion rate optimization into Microsoft Excel design lifecycle, leading to 38% higher conversion rates.
  • Designed interactive components for Tableau, contributing to improved task completion rates by 45%.
  • Implemented conversion rate optimization strategies for HubSpot, leading to a 15% upswing in sales within 18 months.

Affiliations

  • Rotary International
  • International Association of Administrative Professionals
  • Project Management Institute
  • The Design Leadership Forum
  • Affinity Group for Mobile Interaction – 10 members
  • Collaborative Design Meetups – Raleigh
  • The Information Architecture Institute (IAI)
  • Gamification Network – Boston
  • Business of Software Conference Alumni
  • Architectural Design Programmer's Guild

Certifications

  • Service Design Certificate by IDEO U
  • Axure Certified Professional
  • Interaction Design Foundation's User Experience Expert Certification (UXEC)
  • Professional Scrum Master (PSM I) by Scrum.org
  • SHRM Certified Professional (SHRM-CP)
  • Certified Professional in Accessibility Core Competencies (CPACC) by IAAP
  • Adobe Certified Professional: UX/UI Design
  • First Aid/CPR Certified
  • Certified Customer Success Manager (CCSM) by SuccessHACKER
  • Foundations of Human-Centered Interaction Design by initiative on Coursera

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