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Skills

  • Team management
  • MS Office
  • Project organization
  • Mockups and prototypes
  • Component-based design
  • A/B testing
  • Team building
  • Supervision
  • Troubleshooting
  • Mobile-first Design

Work Experiences

  • Allowed rapid prioritization of UI improvements.
  • Crafted personas and user journeys to inform design decisions for a multimillion-dollar QuickBooks redesign.
  • Recognized changes in the scope of the project and adjusted the job schedule accordingly.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Had an excellent attendance record and was always on time for work.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Conducted ethnographic studies, uncovering critical user behaviors that informed a seamless experience for initiative.
  • Applied data-driven insights from A/B testing to optimize navigation, leading to a 6% rise in task completion rates.
  • Built a pixel-perfect interface.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Based on direct user feedback.
  • Crafted unforgettable digital experiences.
  • Contributed to retention growth of 29% year-on-year.
  • Adept at using heat-map tools.
  • Catered to diverse user needs.
  • Interaction Designer is a multi-talented Interaction Designer who is consistently rewarded for planning and operational improvements.
  • Champion of human-centered design processes, contributing to retention growth of 15% year-on-year through a focus on user empathy.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 31% increase in user engagement.

Accomplishments

  • Worked closely with developers to implement a component-based design system, reducing design inconsistencies by 44%.
  • Tested and optimized micro-interactions resulting in a smoother user experience and a 19% boost in user engagement metrics.
  • Managed accessibility compliance for initiative, which led to the team receiving an Excellence Award in 2024.
  • Created high-fidelity Figma prototypes for Workday, helping secure stakeholder buy-in for 12 new initiatives.
  • Conducted A/B testing on SAP, resulting in a 61% increase in conversion rate through optimized interaction flow.
  • Worked closely with front-end developers to ensure pixel-perfect implementation of interaction designs.
  • Successfully presented design rationale to stakeholders, resulting in approval for 17 high-priority product features.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved process which led to category.
  • Adopted a human-centered design philosophy to build accessible and intuitive designs, reducing support ticket volume by 84%.

Affiliations

  • Rotary International
  • Society of Human Resource Management
  • Architectural Design Programmer's Guild
  • Web3 Foundation UX Guild Member
  • Jaycees
  • Certified Interaction Designer with Vantage
  • The Information Architecture Institute (IAI)
  • Service Design Network (SDN)
  • World Usability Congress – 2016
  • National Association of Social Workers

Certifications

  • Gestalt Psychology and Web Design Certification by Interaction Design Foundation
  • Certified User Experience Professional (CUXP) by UXQB
  • Axure Certified Professional
  • Certified Professional in Web Accessibility (CPWA) by IAAP
  • Google UX Design Professional Certificate
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • Interaction Design Foundation's User Experience Expert Certification (UXEC)
  • UX Design Certificate by metric through edX

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