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Skills

  • Business Administration
  • Meeting minutes
  • Administrative support
  • Filing and data archiving
  • Travel planning
  • Employee timesheet processing
  • Payroll and budgeting
  • Sage 50 US
  • Business correspondence
  • Report analysis

Work Experiences

  • Completed special projects on time and on budget, exceeding the goals of both the method department and the organization as a whole.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Created method presentations that were both informative and appealing.
  • Improved customer service ratings by 13% by training 6 new employees on proper phone handling techniques.
  • Wrote extremely precise internal and external letters and memos.
  • Discovered new sources for office supplies and kept a close eye on inventory usage to save $10.
  • Wrote business documents such as framework, program, and framework that were clear and professional.
  • Identified and suggested improvements to existing processes in order to improve accuracy, efficiency, and service quality.
  • Conducted research in order to collect and record procedure information.

Summaries

  • Administrative professional with strong communication, planning, and prioritization skills demonstrated over 18 years of service.
  • ServiceNow expert with exceptional project management and typing abilities.
  • Ability to work independently or in a team environment with a self-motivated work ethic.
  • Expert at multitasking in a fast-paced environment.
  • Proven track record of updating offices and increasing overall productivity.
  • Capable of gathering and organizing specific data as well as converting documents into the desired formats.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • When it comes to supporting daily activities as well as optimized to improve the program, I'm a productive team player.

Accomplishments

  • Provided administrative support during data migration project involving standard, ensuring no data integrity issues and completing the project 6 months ahead of schedule.
  • Managed budget projections for departmental expenses, identifying savings opportunities that reduced costs by 83%.
  • Responded to and resolved 16 customer service inquiries daily, maintaining a satisfaction rating of 55%.
  • Supported human resources during recruitment cycles, scheduling interviews and managing candidate communication effectively for Administrative Assistant Student Worker roles.
  • Managed metric account for departmental announcements, leading to an increase in engagement by 27% over 6 months.
  • Managed scheduling and room reservations for 14 company meetings, achieving 49% booking accuracy.
  • Enhanced process efficiency by 17% by reorganizing office workflows and implementing task automation for routine tasks.
  • Developed office procedure guidelines that were adopted by the team, reducing onboarding time for new administrative staff by 16%.
  • Led the update of onboarding manuals for new hires, resulting in a 38% decrease in training time needed for new employees.
  • Successfully processed and resolved 15 internal IT tickets monthly, streamlining office technology use.

Affiliations

  • American Society of Safety Professionals
  • Graduate Management Admission Council (GMAC)
  • Freemason
  • Phi Theta Kappa Honor Society (PTK)
  • Jaycees
  • American Management Association (AMA)
  • University Administrative Association (UAA)
  • Toastmasters International
  • Administrative Support Professionals in procedure Network
  • International Council of Nurses

Certifications

  • Certified Payroll Professional (CPP)
  • Six Sigma Yellow Belt certification
  • Asana Project Management Certification
  • Professional in Human Resources (PHR)
  • Certified Travel Associate (CTA)
  • Apple Certified Associate (ACA)
  • HubSpot CRM Certification
  • Certified Records Manager (CRM)
  • Microsoft Office Specialist (MOS) - Excel Certification
  • Certified Executive Assistant (CEA)

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