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Skills

  • Patient-focused care
  • Records maintenance
  • Dosage calculation
  • Minor surgery assistance awareness
  • Positive behavior modeling
  • Payment processing
  • Women's health exams
  • Process improvement
  • Audiometer reading
  • Security systems

Work Experiences

  • Was in charge of the administration.
  • Ensured that public information and materials were accurate.
  • Developed a reputation for punctuality and hard work.
  • Motivated
  • Kept track of compliance, care, and quality issues and escalated them as needed.
  • Coordinated the review, revision, and creation of operational policies within the emergency department.
  • Developed a system-wide communication strategy for customer service excellence.
  • Kept track of my interactions with prospects, their families, and advisors, as well as developing relationships with potential referral sources.
  • Kept my method knowledge up to date by doing vendor management and cross-functional collaboration.
  • Worked with others to brainstorm new framework possibilities.

Summaries

  • Endoscopy Staff Nurse with 6 years of experience who is meticulous in her work.
  • Experienced billing supervisor with a resourceful and adaptable approach to solving both simple and complex problems.
  • As a Registered Nurse, I am a highly organized Case Manager with 10 years of experience.
  • Versatile
  • Time manager, communicator, and problem solver extraordinaire.
  • Nursing Manager who is passionate about disease prevention and providing high-quality healthcare.
  • Clinical Instructor with a proven track record of developing education programs, curricula that meet accreditation standards, and lessons that incorporate instructional technology.
  • Deadline-driven
  • Medical Assistant with over 8 years of experience working in a busy medical office with a variety of patients.
  • Capable of carrying out leadership responsibilities effectively and thoroughly.

Accomplishments

  • Perinatal Care: Assisted physicians in focus studies of prenatal care. Performed basic physical assessments of newborns and infants.
  • Documentation: Documented patient information obtained from intake interviews.
  • Developed rapport with patients exhibiting severe mental illness, leading to a 55% reduction in behavioral incidents during therapeutic interactions.
  • Supervision: Headed onboarding process for new nursing staff.
  • Human Resources: Assisted in new hire process by calling and scheduling appointments with candidates, filling out County required paperwork for new hires, and preparing new hire manuals.
  • Home Aid: Assisted patients with bathing, dressing, daily hygiene care and grooming. Provided patients with transportation to and from doctor appointments.
  • Created a patient handoff protocol for team shifts, improving the continuity of care and reducing the number of information gaps between shifts by 50%.
  • Intensive Care: Responsible for unit of 18 patients, providing daily functions such as grooming, bathing, feeding and turning in bed.
  • Collaboration: Collaborated with physicians to plan and implement patient care.
  • Perinatal Care: Assisted physicians in focus studies in prenatal care. Performed basic physical assessments of newborns and infants.

Affiliations

  • Active membership in the Association of Ambulatory Behavioral Healthcare (AABH), improving patient outpatient discharge processes.
  • Participant in the Behavioral Health Professional Continuing Education (BHPCE) program, focusing on ethical care delivery and HIPAA compliance.
  • Active member of the National Alliance on Mental Illness (NAMI), contributing to community outreach and patient support initiatives.
  • Collaborated with the Association for Behavioral Health and Wellness (ABHW) on patient advocacy campaigns resulting in improved patient access to resources.
  • Supported the implementation of a mental health awareness initiative in partnership with Mental Health First Aid USA.
  • Crisis Text Line volunteer, acquiring experience in mental health crisis response for individuals experiencing acute psychiatric episodes.
  • Joined the American Psychological Association (APA) as a student affiliate in 2019, focusing on psychiatric care best practices.
  • Affiliate of the International Critical Incident Stress Foundation, focused on providing psychiatric support in high-stress environments.
  • Member of the American Association of Psychiatric Technicians (AAPT) since 2024, participating in ongoing professional development.
  • Certified in Nonviolent Crisis Intervention from initiative, reducing instances of aggression within inpatient psychiatric settings.

Certifications

  • CompTIA A+ Technician
  • Basic Life Support (BLS) Certification through the American Heart Association
  • Certified Behavioral Health Technician (CBHT) through the Florida Certification Board (FCB) or equivalent
  • ANA Certified in Family NP
  • Advanced Cardiac Life Support (ACLS) Certification category
  • Cisco Certified Internetwork Expert (CCIE)
  • Association for Project Management (APM)
  • Nitrous Oxide Administration Certification
  • Board Certification for Emergency Nursing
  • CPR certified through American Heart Association

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