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Skills

  • Supervision
  • Final closing statement generation
  • Loan disclosures compliance
  • Program equipment
  • Proficient in 10-key
  • Data verification and discrepancy resolution
  • Process improvement
  • Client relationship management
  • Loan documentation review
  • Regulatory auditing

Work Experiences

  • Collaborated with closing attorneys and title companies to ensure accurate and timely document preparation for 4 closings monthly.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with closing attorneys.
  • Conducted final approval checks.
  • Achieved over 19% compliance in audits.
  • Closed an average of 18 VA loans per month.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Closed an average of 14 FHA and VA loans per month while maintaining compliance with all relevant guidelines and lending standards.
  • Assisted with the transition from paper-based closings to a fully digital mortgage closing process, yielding 45% faster document turnarounds.
  • Assisted with the transition to a digital mortgage closing process.

Summaries

  • Achieved a zero-error rate in closing disclosures.
  • Acted as the primary point of contact for client inquiries.
  • Adept at processing 18 mortgage applications per week.
  • Accomplished Mortgage Closer.
  • Automated and enhanced closing processes.
  • Mortgage Closer Specialist is a multi-talented Mortgage Closer Specialist who is consistently rewarded for planning and operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent communication and analytical skills.
  • Collaborated with loan officers and underwriters.
  • Adept at resolving last-minute discrepancies.

Accomplishments

  • Utilized Workday for real-time tracking of closing tasks, significantly reducing bottlenecks in mortgage fulfillment and enhancing internal coordination.
  • Organized and facilitated training workshops on revised mortgage regulatory requirements, increasing compliance by 38% across the department.
  • Enhanced post-closing review protocols, achieving a 78% error reduction in critical closing documents and improving final loan package quality during 2015.
  • Significantly reduced borrower inquiry resolution time from 9 days to 10 hours by optimizing borrower communication channels.
  • Developed a filing accuracy strategy that decreased post-closing upload errors to 37% for 2021 and exceeded department quality standards.
  • Documented and resolved system which led to standard.
  • Collaborated with team of 3 in the development of framework.
  • Introduced a cost-saving model by optimizing the use of external title services, leading to a 9% reduction in operational expenses.
  • Managed escalations between multiple stakeholders (borrowers, title companies, underwriters) reducing average issue resolution times by 15 minutes.
  • Mentored new mortgage closers, decreasing their training time by 2 weeks and ensuring they met or surpassed department deadlines.

Affiliations

  • National Association of Mortgage Brokers (NAMB)
  • Mortgage Loan Officers Network (MLON)
  • National Mortgage Licensing System (NMLS) License Holder
  • National Organization of Realtors Collaboration Initiatives
  • Real Estate Finance Professional Development Affiliation
  • Compliance and Regulatory Affairs Training
  • Certified Mortgage Closing Professional (CMCP)
  • American Escrow Association (AEA)
  • Financial Services Institute (FSI)
  • Association for Computing Machinery

Certifications

  • Certified Digital Mortgage Closer - Adobe Creative Suite
  • HUD Settlement Cost Booklet Compliance Certification - initiative
  • NMLS Mortgage Loan Originator License (MLO) - Washington
  • Underwriting Certification Program - Vantage
  • Federal Housing Administration (FHA) Loan Certification - standard
  • Certified Fraud Examiner (CFE) system
  • Certified Business Analysis Professional (CBAP)
  • Certified Mortgage Compliance Professional (CMCP) - Beacon Labs
  • Compliance and Closing Specialist Certification - Northwind
  • CompTIA Network+

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