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Skills

  • Warehousing functions
  • Fraud detection and prevention
  • Professional telephone demeanor
  • Recordkeeping strengths
  • Risk management
  • Multi-line phone talent
  • Retail store support
  • Data entry
  • Money handling abilities
  • Customer education

Work Experiences

  • Increased the team's revenue by over $2 in sales.
  • Routed incoming calls to the most qualified personnel and departments within the company.
  • Was quick to respond to potential customers' questions and requests.
  • Contributed to $13 in annual store sales per the past year.
  • Averaged 18 calls, emails, and faxes per day, answering customer questions, solving problems, and providing product information.
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • Looked into and resolved issues with accounting, service, and delivery.
  • Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
  • Handled and efficiently resolved more than 4 cases each week.
  • Provided ongoing guest service, which included Tableau recommendations.

Summaries

  • Offering 8 years of related experience, as well as a strong desire to improve service delivery, expand knowledge, and exceed expectations.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Customer Service Representative with 18 years of retail experience in fast-paced, team-oriented environments.
  • Customer service specialist with experience in lead generation, customer relationship development, and sales.
  • Hardworking Authorization Agent with 10 years of telecommuting experience meeting customer needs.
  • Great phone skills and method talents have a proven track record of increasing productivity and customer satisfaction.
  • Effective at managing phone calls, emails, letters, and in-person requests for assistance while adhering to method regulations and category department guidelines.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Service-oriented team player with a track record of providing high-quality support in the Customer Service for 2 years.
  • Very knowledgeable about Jira, as well as category competitors and offerings.

Accomplishments

  • Performed periodic audits of user access logs, identifying and preventing 18 potential unauthorized access attempts.
  • Collaborated with compliance teams to ensure 14% adherence to authorization security protocols.
  • Coordinated with internal departments to address authorization bottlenecks, improving throughput by 56%.
  • Increased authorization approvals by 85% through refining the documentation process and reducing manual intervention.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Created tailored account authorization protocols, cutting manual processing by 13 hours per week.
  • Audited and modified workflow steps, creating documentation that reduced processing delays by 7%.
  • Documented and resolved program which led to framework.
  • Partnered with cross-functional teams to improve authorization workflows, reducing approval times by 4 days.

Affiliations

  • Health Information and Management Systems Society (HIMSS)
  • National Association of Corporate Directors (NACD)
  • Risk Management Association (RMA)
  • National Healthcare Anti-Fraud Association (NHCAA)
  • Institute for Certification of Computing Professionals (ICCP)
  • Association of Records Managers and Administrators (ARMA)
  • Association for Information Systems Security Professionals (AISSP)
  • American Society of Safety Professionals
  • Information Systems Audit and Control Association (ISACA)
  • Association of Information Technology Professionals

Certifications

  • PCI-DSS Implementer Certification Vantage, 2019
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • Lean Six Sigma Green Belt (LSSGB) – Summit Group, 2024
  • Certified Regulatory Compliance Manager (CRCM), Cedar Works, 2021
  • CompTIA Security+
  • Certified Information Systems Auditor (CISA) - Ironclad Systems, 2019
  • Advanced-Level Compliance Certification (ALCC) Brightline, 2015
  • Certified Risk and Information Systems Control (CRISC) Brightline, 2019
  • Risk Management Professional Certification (PMI-RMP) - Harbor & Co., 2016

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