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Skills

  • Process equipment
  • First Aid/CPR
  • Task prioritization
  • Relationship development
  • Confidentiality and Discretion
  • Contract negotiation
  • Customer feedback analysis
  • Accounting familiarity
  • Communications
  • Project organization

Work Experiences

  • Collaborated with external vendors to streamline procurement processes, resulting in 18% faster delivery of essential office supplies.
  • Collaborated with HR to develop and launch a new performance review process, increasing feedback completion by 76% in several months.
  • Oversaw the scheduling, preparation, and distribution of information for board and committee meetings.
  • Created detailed reports for upper management.
  • Was responsible for a variety of administrative, financial, and service-related tasks, including budget management and quality assurance.
  • Collaborated with external vendors.
  • Was in charge of data tracking, documentation, client correspondence, and office operations.
  • Cut reordering time by 16 days.
  • Planned domestic and international travel, including airfare, hotel reservations, and ground transportation.
  • Created a comprehensive task tracking system.

Summaries

  • Administrative Lead with 14 years of successful workflow optimization and vendor management experience.
  • Accomplished Administrative Lead with a track record of reducing document retrieval times by 58% through innovative digital filing system implementation and resource management.
  • Analytical Administrative Lead adept at synthesizing complex data reports, facilitating more informed, data-driven decisions at the executive level to shape long-term company strategy.
  • Methodical and well-organized, with excellent prioritizing and planning skills.
  • Meticulous Administrative Lead capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Power BI.
  • Analytical Administrative Lead.
  • Reviewing and assessing processes, as well as implementing continuous improvement initiatives to streamline office operations, is a strong suit.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Administrative Lead with a strong background in project management and team leadership, known for successfully collaborating with cross-functional teams to streamline operations and improve client communications by 53% in three years.
  • Detail-oriented office support specialist with demonstrated expertise in budget management.

Accomplishments

  • Led cross-functional training initiatives for newly adopted software tools across 11 departments, achieving 40% user adoption within the first month.
  • Delivered staff training focused on digital tools and software use, leading to improved efficiency across administrative functions by 61%.
  • Monitored key office operational metrics, identifying inefficiencies and implementing adjustments that improved processes by 64%.
  • Implemented best-in-class cost-saving strategies, aiding in a reduction of office supply expenses by 72% over the course of 2022.
  • Served as the primary contact for external partners, ensuring responses were delivered within 6 business hours consistently, increasing client satisfaction by 70%.
  • Orchestrated the seamless relocation of an office with 6 employees, reducing downtime by 51% and ensuring minimal disruption to daily operations.
  • Managed the calendar and appointment scheduling for 17 C-suite executives, ensuring that key meetings were scheduled efficiently and conflicts were minimized.
  • Led equipment procurement planning, managing vendor relationships, and securing discounts that reduced equipment costs by 82%.
  • Acted as the liaison between suppliers and the finance department to streamline invoicing processes, leading to a 59% decrease in payment delays.
  • Standardized communication protocols across 16 departments, improving internal communication efficiency and reducing response times by 29% minutes.

Affiliations

  • Lions Club
  • Facilities Management Network Group
  • Society for Human Resource Management Certified Professional (SHRM-CP)
  • Association for Computing Machinery
  • Association for Talent Development (ATD)
  • Microsoft Certified Professional (MCP) Network
  • Jaycees
  • Council for Certification in Volunteer Administration (CCVA)
  • Tech for Office Administrators Association
  • Local Chamber of Commerce Raleigh

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • Google Workspace Administrator Certification
  • IATA Certified Travel Agent
  • Certified ScrumMaster (CSM)
  • Certified Public Accountant
  • Project Management Professional (PMP)
  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • HubSpot Administrative Essentials Certification

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