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Skills

  • Content gap analysis
  • CCTV
  • Document library development
  • API documentation
  • SAP crystal records
  • Data-driven content strategies
  • Customer onboarding material creation
  • Type 18 wpm
  • Developer guides and tutorials
  • Editorial review and quality control

Work Experiences

  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Working with team members and customers to find workable solutions improved operations.
  • User documentation, such as how-to guides and instruction manuals, was created for a variety of materials.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Authored technical white papers.
  • Achieved Excellence Award for outstanding product documentation.
  • Authored case studies for a cloud software platform.
  • Aligned writing tone and structure across 16 team members.
  • Collaborated with cross-functional teams to translate complex technical concepts into clear and concise product documentation for Workday, improving customer adoption rate by 67%.
  • Created and wrote technical documentation for internal and external use.

Summaries

  • Writing instruction manuals and updating out-of-date publications are two of her strong suits.
  • Boosted customer adoption rates by 71%.
  • Expert in framework with a strong aptitude for coordinated and launched.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Strategic thinker with expertise in process improvement.
  • Investigative Technical Writer with a broad understanding of performance reporting.
  • Ability to recognize system issues and integrate method solutions to achieve framework.
  • Technical Content Writer is a hardworking and dependable Technical Content Writer who excels at data analysis and workflow optimization.
  • Metric and framework have a proven track record.
  • Achieved results within 18 months.

Accomplishments

  • Collaborated with cross-functional teams to create engaging technical marketing collateral that increased conversion rates by 77%.
  • Collaborated with subject matter experts to create training materials and user guides that received 69% positive feedback in post-training surveys.
  • Created easily understandable end-user documentation aiding a variety of users with varying skill levels, which contributed to a 39% reduction in customer education onboarding time.
  • Proactively rewrote outdated documentation, aligning it with new company branding standards and improving clarity, resulting in a 81% customer satisfaction boost.
  • Enhanced comprehensive FAQ sections for the release of Microsoft Excel, reducing repetitive support requests by 48% in the past year.
  • Wrote internal technical process documentation that empowered employees to self-solve IT issues, reducing IT helpdesk tickets by 3 in 18 months.
  • Authored 7 detailed technical blogs and white papers, contributing to a 44% increase in site traffic over two years.
  • Worked within an Agile development framework to provide just-in-time product documentation updates that synchronized with sprint releases, improving team productivity by 55%.
  • Curated and managed the creation of educational newsletters on technology trends within the company, successfully increasing open rates by 62%.
  • Produced troubleshooting flowcharts for Workday platform that improved issue identification rates and decreased resolution time by 26%.

Affiliations

  • Active participant in Content Strategy Meetups in Atlanta
  • Member of the International Association for Technical Communication (IATC)
  • Member of Content Design London community, specializing in technical and API content writing
  • Completed Google Analytics Certification to enhance SEO optimization knowledge
  • Volunteer with open-source projects providing technical documentation
  • Contributor to SaaS-specific technical writing forums in Portland or Salesforce
  • Member of the Society for Technical Communication (STC)
  • Published articles in the program, contributing concise UI documentation
  • Member of the National Association of Independent Writers and Editors (NAIWE)
  • Contributor to online forums focused on troubleshooting and user-friendly technical communication

Certifications

  • SAP Certified Application Associate
  • ISTQB Certified Tester Foundation Level (CTFL) - Emphasis on Documentation
  • Content Strategy Certification by Summit Group
  • Certified Professional Technical Communicator (CPTC) from Society for Technical Communication (STC)
  • Knowledge-Centered Service (KCS®) Certification by KCS Academy
  • American Academy of Financial Management (AAFM)
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • Usability Analyst Certification from UXQB (CPUX-F)
  • Google Analytics for Beginners Certification

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