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Skills

  • Merchandising operations
  • Microsoft Office
  • MS Office
  • Upselling techniques
  • Process and procedure development
  • Merchandising strategies
  • Internal auditing
  • Client-focused
  • Contract auditing
  • Multi-Task Management

Work Experiences

  • Increased market share and earned #18 ranking by leapfrogging competitors.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Taught employees how to deal with difficult customers and difficult situations.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Educated customers about promotions to increase sales.
  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
  • Double-checked the data's accuracy and integrity.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Customer-focused Sales Representative with 10 years of experience solving problems for clients.
  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Professional in retail sales with experience in product placement and merchandising.
  • Capable of selling initiative and process products while keeping up with changing industry trends and customer preferences.
  • Willing to put project management knowledge to work for a well-established company in the Miscellaneous sector.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • With consultative techniques and careful attention to individual needs, dependable and upbeat Retail Worker is successful in promoting customer loyalty, satisfaction, and purchases.

Accomplishments

  • Improved backroom stock organization, resulting in faster restocks and a 62% decrease in inventory discrepancies.
  • Introduced upselling strategies during checkout, boosting average order value by 45% within three years.
  • Regularly outperformed daily sales targets, reaching 12 in sales within three years by leveraging product knowledge and upselling techniques.
  • Achieved a 78% increase in customer satisfaction scores through proactive guidance and issue resolution at the point of sale.
  • Successfully met or exceeded weekly sales targets for 7 consecutive weeks, contributing to a 11% revenue increase for the location.
  • Collaborated with team of 6 in the development of initiative.
  • Improved stock replenishment processes by ensuring timely communication between store floor and inventory team, reducing stock outages by 76%.
  • Streamlined employee shift transitions and resolved scheduling conflicts, leading to a 77% reduction in staff turnover.
  • Initiated and led a shrinkage control program, reducing store losses by 20% over a two years period.
  • Utilized POS system efficiency and customer service skills to complete transactions and deliver excellent customer experience, resulting in repeat client rate increase by 50%.

Affiliations

  • National Association of Merchandising Managers
  • Toastmasters
  • International Council of Shopping Centers
  • Certified Professional Retail Manager designation by the National Retail Federation
  • Jaycees
  • National Association of Social Workers
  • Project Management Institute
  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • Retail Owners Institute – Online Training

Certifications

  • Certified Customer Service Professional (CCSP) by Beacon Labs
  • Microsoft Certified Systems Engineer (MCSE)
  • Certification in Cooperative Selling Strategies – standard
  • ServSafe
  • Certified Food Handler (Retail) – Oregon
  • Certified Social Media Marketing Associate (Retail) – framework
  • Advanced Certificate in Fashion Retail from process
  • Certified Loss Prevention Specialist (CLPS)
  • CompTIA A+ Technician
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)

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