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Skills

  • Program equipment
  • Customer dispute resolution
  • Installing equipment
  • Regulatory compliance
  • Relationship development
  • Replacing parts
  • Customer Satisfaction Improvement Tactics
  • Inspecting vehicles
  • ASE Certification
  • Organization

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 38% improvement in customer feedback ratings.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • Built positive relationships with returning customers.
  • Transported Jira to two years customer locations.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Boosted the lifecycle of initiative parts by 24%.
  • Answered 7 calls per one year to help customers with their questions and concerns.
  • Collaborated with parts suppliers.
  • Acquired Lean in automotive repair and maintenance.

Summaries

  • Used Car Technician with 4 years of successful strategic planning and process improvement experience.
  • Apprentice mechanics benefit from excellent leadership and mentoring skills.
  • Accomplished in exhaust system replacements, ensuring optimal vehicle performance and reducing emissions issues for long-term customer benefit.
  • Adept in transmission repair.
  • Achieved Outstanding Service Award for Outstanding Service.
  • Achieved high customer satisfaction.
  • Achieved a 20% increase in service revenue.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved faster repair turnarounds.
  • Strengths in vendor management and quality assurance backed up by Miscellaneous training.

Accomplishments

  • Regularly reported service performance metrics to dealership management, contributing to an overall increase in department efficiency by 69% over one year.
  • Specialized in diagnosing and repairing complex vehicle systems, including hybrid electrical faults, increasing service efficiency by 53% within one year.
  • Collaborated with team of 2 in the development of framework.
  • Ensured rapid vehicle diagnostics using enhanced equipment, culminating in a decrease in initial diagnostic time by 31%.
  • Managed service schedules during peak selling seasons, leading a team of 18 technicians and meeting all repair deadlines 57% ahead of schedule.
  • Achieved zero labor warranty reclaims over three years by ensuring all repairs were completed to manufacturer specifications.
  • Monitored and ensured compliance with all safety regulations and manufacturer guidelines throughout the repair process, achieving a 71% safety compliance rate.
  • Worked closely with sales teams to provide quick repairs and preparations on vehicles, supporting a 30% increase in used car sales during peak season.
  • Successfully trained 7 new technicians on diagnostic software, reducing onboarding time from two years to one year.
  • Provided mechanical expertise on used vehicle certification and compliance, enabling dealership to meet certification standards consistently.

Affiliations

  • Automotive Management Institute (AMI)
  • Motor & Equipment Manufacturers Association (MEMA)
  • Lions Club
  • North American Council of Automotive Teachers (NACAT)
  • International Institute of Towing and Recovery (IITR)
  • Automotive Fleet & Leasing Association (AFLA)
  • Association for Supply Chain Management (APICS)
  • Professional Automotive Technicians of Minnesota (PATM)
  • Automotive Parts Remanufacturers Association (APRA)
  • Auto Care Association (ACA)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Automotive Technology Associate Degree system
  • Hybrid/Electric Vehicle Specialist Certification
  • ASE Master Automobile Technician Certification
  • ASE Certified in Automotive Automatic Transmission/Transaxle
  • Apple Certified Associate (ACA)
  • Certificate in Advanced Engine Performance Diagnosis Summit Group 2020
  • ServSafe
  • Certified Diagnostic Technician
  • Automaker-Specific Diagnostics and Repair Certification metric

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