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Skills

  • Data-driven decision making
  • Operational improvement
  • Competency Mapping
  • Curriculum development
  • Customer service
  • Change Management
  • Adult learning theories
  • Blended learning methodologies
  • Continuous Improvement in Training Effectiveness
  • Team management

Work Experiences

  • Adjusted training strategies.
  • Collaborated with subject matter experts to create customized training content, reducing external training costs by $6 per year.
  • Collaborated with HR on training assessments.
  • Was in charge of organizing ongoing technical training and personal development classes for employees.
  • Chose and assigned instructors to lead specific training sessions.
  • Conducted category workshops for cross-functional teams, breaking down department silos and improving inter-team collaboration by 51%.
  • Led coaching, counseling, and feedback sessions on a daily, weekly, and monthly basis.
  • Provided staff training during demonstrations, meetings, conferences, and workshops.
  • Achieved a 84% improvement in employee satisfaction.
  • Implemented new learning strategies based on the skill levels of the employees.

Summaries

  • Achieved measurable improvements in employee performance.
  • 11 years of experience in training program design and delivery.
  • Achieved a 79% increase in employee participation rates.
  • QuickBooks expertise.
  • Adapted swiftly to evolving business needs.
  • Achieved a 60% improvement in employee learning outcomes.
  • Accelerated employee time-to-competency.
  • Developing and improving training programs for employees at all levels has proven to be a success.
  • Achieved 100% adherence to new regulations.
  • Clear understanding of cross-functional collaboration and vendor management as well as workflow optimization training.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced average onboarding time by 39%, improving speed-to-competency for new hires by implementing a structured training program.
  • Reduced training delivery costs by 65% through the adoption of blended learning approaches combining online and in-person sessions.
  • Observed and evaluated trainers across a team of 2, implementing best practices that improved training effectiveness by 76%.
  • Led performance evaluation training for finance managers, directly improving supervisor-employee relationships and reducing turnover by 63%.
  • Collaborated with department heads to align learning initiatives with business goals, boosting team productivity by 39%.
  • Trained over 2 managers on coaching techniques, resulting in an procedure, reducing employee turnover by 26%.
  • Streamlined the evaluation and feedback process for all internal training sessions, achieving 60% improvement in overall training quality scores.
  • Resolved product issue through consumer testing.
  • Coordinated delivery of ongoing leadership training to 17 managers, cultivating a promotion-ready talent pipeline within 11 months.

Affiliations

  • Member of Chief Learning Officer Business Intelligence Board leveraging peer insights to optimize learning strategies for 10 employees.
  • Rotary International
  • Toastmasters
  • Consulting Affiliate with Leadership Development Services (LDS), implementing tailored leadership training solutions for 6 teams.
  • Affiliated with the Learning and Performance Institute (LPI), continuously enhancing knowledge on learning strategy and implementation.
  • Society of Human Resource Management
  • American Management Association Member, completed leadership development certifications in 2018.
  • E-learning Guild member, where I regularly participate in webinars on the latest trends in virtual learning platforms.
  • Jaycees
  • Association for Professional Development (APD), significantly contributing to the planning of yearly training activities and skill-improvement workshops.

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Performance and Learning Professional (CPLP) - Association for Talent Development
  • Adult Learning Trainer Certificate Program - Cedar Works
  • Project Management Professional (PMP) - Project Management Institute
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Instructional Designer (CID) - Brightline
  • Certified Public Accountant
  • Train-the-Trainer (TTT) Certification - Harbor & Co.
  • Emotional Intelligence Certification for Leadership Development - Harbor & Co.
  • Google Certified Professional Cloud Architect

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