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Skills

  • Pet charting information
  • Territory Sales Experience
  • Quality assurance checks
  • Process equipment
  • Positive learning process
  • Friendly service mentality
  • Upselling strategies
  • Contract negotiation/review/drafting
  • Business Development
  • Weekly Payroll

Work Experiences

  • Kept track of everything.
  • Provided management with initiative updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Worked with the parts department to get the parts I needed.
  • Installed, tested, and maintained alarm systems to ensure that they worked properly.
  • Sought advice.
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Started it.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Established

Summaries

  • Fluent in both English and Spanish.
  • In the system industry, an outgoing Reservation Agent was recognized for using up-selling techniques to maximize revenue.
  • Deadline-driven
  • To achieve positive outcomes, works to answer all questions from guests via phone or email.
  • Seasoned
  • Proactive
  • Adaptable, tenacious, and capable project manager with over 15 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.

Accomplishments

  • Managed a portfolio of customer profiles ensuring tailored experiences and adding value, resulting in a 17% higher booking frequency.
  • Enhanced the overall customer experience by negotiating preferential rates for group bookings, resulting in an additional $3 in revenue.
  • Improved workflow in reservation operations by automating manual tasks, resulting in a 62% increase in productivity.
  • Collaborated with team of 12 in the development of procedure.
  • Utilized standard to efficiently manage daily reservations, resulting in a reduction of overbooking issues by 36%.
  • Reviewed and confirmed group reservations for up to 3 clients, consistently ensuring a 69% accuracy rate while minimizing errors.
  • Collaborated with event coordinators and vendors to facilitate seamless large-scale event bookings for up to 18 participants.
  • Managed booking for corporate clients' large events of 13 attendees, with a 63% error-free rate in all logistics.
  • Successfully reorganized scheduling protocols, reducing downtime between reservations by 41% during peak hours.
  • Implemented a self-service online booking option, contributing to a 61% decrease in phone reservations and faster customer processing.

Affiliations

  • Travel and Tourism Research Association (TTRA)
  • International Association of Administrative Professionals
  • World Association for Hospitality and Tourism Training and Education (AMFORHT)
  • Rotary International
  • Professional Association of Travel Hosts (PATH)
  • Toastmasters
  • Destination Marketing Association International (DMAI)
  • National Concierge Association (NCA)
  • Hotel Technology Next Generation (HTNG)
  • National Association of Social Workers

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Call Management Professional Certification – Summit Group
  • Reservations and Call Center Optimization Certification – Northwind
  • ServSafe
  • Google Certified Professional Cloud Architect
  • Certified Event Planning Specialist - Ironclad Systems
  • First Aid/CPR Certified
  • Reservation Management System Proficiency – ServiceNow
  • Communication and Reservation Excellence (CARE) Certification – Cedar Works
  • Amadeus Booking System Proficiency – Beacon Labs

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