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Skills

  • Diverse groups presentations
  • Communications
  • SAP proficiency
  • Outstanding social skills
  • Skill building
  • Multi-line Telephone Systems
  • Business operations
  • Memorization and recall
  • Relationship development
  • MS Office

Work Experiences

  • Advocated for an increase in funding.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Taught process improvement, team leadership, and client relations abilities to students.
  • Oversaw teachers' and professors' academic work to ensure compliance with teaching quality standards.
  • Achieved 52% growth in first-week engagement.
  • Completed quality reviews to evaluate the facilities and the performance of the team.
  • Transported QuickBooks to two years customer locations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Established a mentoring program for students in grades 8 and 9, which increased student development and enthusiasm for learning.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Positive, upbeat, and straightforward communicator with strong interpersonal, multitasking, and problem-solving skills.
  • Exceptional Training Officer with 5 years of experience in framework settings.
  • Teacher with 8 years of experience teaching meaningful curriculum plans and developing young minds in an elementary school setting.
  • Responsible Youth Specialist with experience in putting behavior, safety, and development plans into action.
  • Resident assistant who is capable of assisting students with all aspects of campus life, including standard and system areas.
  • Bringing 5 years of experience and a strong desire to leave a lasting impression on students through compassionate and hands-on support.
  • Exceptional problem-solving and organizational abilities.
  • With 11 years of experience in Education and Training, I'm a seasoned leader and problem-solver.
  • 18 years of academic support experience and extensive knowledge of client relations and workflow optimization.
  • Excellent process improvement, strategic planning, and budget management abilities.

Accomplishments

  • Established data-driven improvement plans for residence hall operations by analyzing feedback and performance metrics, increasing operational efficiency by 39%.
  • Technology Integration: Participated in technology training courses and trained colleagues in new technology concepts and practices applicable for the classroom.
  • Spearheaded community partnerships with local businesses and organizations, leading to 64% greater involvement in off-campus service projects.
  • Directed operations for 6 locations.
  • Developed proactive communication strategies to inform residents of work orders and maintenance schedules, reducing complaint logs by 83%.
  • Led community health campaigns in compliance with occupational safety standards, resulting in a 46% reduction in health-related incidents on campus.
  • Collaborated with IT and facilities teams to implement innovative technologies in residence halls, leading to a 50% improvement in student feedback on amenities.
  • Curriculum Development: Tailored educational curriculum to students with range of learning styles, disabilities, strengths, and weaknesses. Developed innovative semester lesson plans and practical application exercises for classroom, reversing scores on Physical Science tests from 65% avg. to 87% avg.
  • Restructured residence hall floor programming, increasing event participation by 67% and stronger bonding between residents over 6 months.
  • Collaborated with team of 10 in the development of system.

Affiliations

  • Association for Conflict Resolution (ACR)
  • Member, National Academic Advising Association (NACADA)
  • Residential College and University Program Board - Austin, 2022
  • Student Affairs Administrators in Higher Education (NASPA)
  • Campus Safety, Health, and Environmental Management Association (CSHEMA)
  • International Council of Nurses
  • Jaycees
  • The Jed Foundation - Certified Campus Mental Health Program
  • Restorative Justice Community of Practice
  • Society of Women Engineers

Certifications

  • Clery Act Compliance Training Certificate
  • Mental Health First Aid Certification - category
  • Emergency Management for Higher Education Certification
  • CompTIA Security+
  • Crisis Prevention and Intervention Certification - Crisis Prevention Institute (CPI)
  • Certified in Student Development Theory - Student Affairs Professionals in Higher Education (NASPA)
  • SafeZone LGBTQ+ Ally Training Certificate - Campus Pride
  • Public Speaking and Communication Training Certification - National Speakers Association
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect

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