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Skills

  • Guest service and upselling training
  • Collaboration with chefs and culinary staff
  • Food safety and hygiene certification
  • Organization
  • Operational improvement
  • Kitchen staff coordination
  • Employee performance tracking
  • Compliance with local health and safety regulations
  • Team management
  • Problem resolution

Work Experiences

  • Limited portion sizes and used garnishes to keep food costs down.
  • Accommodated 7 special dietary needs.
  • Was in charge of coordinating and organizing all of the restaurant's inventory.
  • Achieved a 34% improvement in service speed.
  • Collaborated with the executive chef to ensure all menu items complied with industry standards and obtained ITIL in food safety.
  • Achieved a 36% increase in average guest spend.
  • Plan and designate shifts and hours for 12 employees' schedules.
  • Applied continuous improvement within the kitchen.
  • Collaborated with the executive chef.
  • Conducted regular inspections of preparation and storage equipment to evaluate and maintain performance for cost-effective and safe operations.

Summaries

  • Dining Services Manager is a dedicated and hardworking Miscellaneous food service director with 12 years of experience.
  • Customer experience is known to be enhanced by this dynamic presence.
  • Maintain budget controls and coverage requirements in order to meet business objectives and provide excellent initiative support.
  • Addressed diverse client needs.
  • Costs were consistently reduced while profits were increased.
  • Accomplished Dining Services Manager with expertise in custom menu creation and client-focused dietary solutions, successfully boosting repeat business by 68%. A key leader in client relationship management.
  • Dining Services Manager with over 4 years of process and initiative service experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Achieved a 54% boost in repeat business.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.

Accomplishments

  • Resolved product issue through consumer testing.
  • Optimized the menu offering to better align with industry nutrition standards, cutting down on compliance errors by 62%.
  • Documented and resolved category which led to standard.
  • Revamped menu options to include more dietary-conscious choices, increasing customer satisfaction ratings by 56%.
  • Implemented customer feedback survey tools, leading to a 60% improvement in service quality ratings over two years.
  • Expanded catering services to include corporate clients, achieving a 22% increase in revenue within 7 months.
  • Served as primary liaison with external vendors, maintaining strong relationships that achieved a 72% improvement in on-time deliveries.
  • Increased sales of daily specials by 18% through the implementation of a focused upsell training program.
  • Led the onboarding and training of new hires, reducing the average training period by 55%, while maintaining service quality.
  • Collaborated on the planning and execution of process, leading to a 41% increase in event-related revenue.

Affiliations

  • Certified Food Safety Manager through category, ensuring compliance with food handling and hygiene best practices.
  • Association for Computing Machinery
  • Project Management Institute
  • Certified Inventory Management Professional via initiative, managing cost tracking and helping to improve budget forecasting accuracy.
  • Society of Human Resource Management
  • National Restaurant Association (NRA) member contributing to industry development through research and event participation.
  • Jaycees
  • Active participant in local chamber of commerce initiatives for improving regional dining and hospitality services.
  • Completed training program from ServSafe OSHA, ensuring compliance with state and federal food safety regulations.
  • Enrolled in continuing education through framework, specializing in hospitality management to advance leadership capabilities.

Certifications

  • Project Management Professional (PMP)
  • Advanced Leadership Training Program in Hospitality
  • Certified Nutritional Therapist
  • Cisco Certified Internetwork Expert (CCIE)
  • Food Cost Control and Inventory Management Certification
  • Menu Planning and Sustainability Certification
  • Train-the-Trainer Certification in Food Safety
  • Google Certified Professional Cloud Architect
  • Foodservice Management Professional (FMP)
  • Certified Sustainability Professional in Hospitality (CSPH)

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