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Skills

  • Travel coordination
  • Travel arrangements
  • Mail handling
  • Office management
  • Attention to detail in daily audits and reports
  • Departmental support
  • Accounts payable / accounts receivable
  • Data entry
  • Decision-making abilities
  • Researching skills

Work Experiences

  • Implemented new procedures to improve the front desk's organization and efficiency.
  • Immediately notified housekeeping and the maintenance department about guest room issues, such as procedure and process, in order to expedite resolution.
  • Advertised local entertainment and sporting events and provided information to patrons.
  • I'm in charge of customer service and complaints.
  • Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change.
  • Created weekly employee work schedules for 17 team members, making sure that all shifts were covered.
  • Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel.
  • Increased organizational capabilities and self-sufficiency by creating documents/spreadsheets, scheduling appointments, and adhering to weekly calendar deadlines.
  • Am capable of handling all IT-related tasks.
  • Used category software to enter customer information and updated it whenever patrons changed rooms.

Summaries

  • Front Desk Receptionist seeking to add quality assurance and process improvement to an exciting administrative team.
  • Having a positive attitude and a strong work ethic.
  • Bilingual individual capable of juggling multiple tasks while providing excellent service.
  • Professional who is willing to go the extra mile to help others solve problems.
  • Highly organized when it comes to administrative functions, team leadership, and facility services coordination.
  • Provides dynamic service to customers and visitors.
  • Front Desk Receptionist Travel and Hospitality Front Desk Receptionist Front Desk Receptionist Front Desk Receptionist Front Desk Receptionist Front Desk Receptionist Front Desk Receptionist Front Desk Receptionist [Job
  • Always pleasant, personable, and perceptive.
  • Data entry, database management, and scheduling are all skills that have been honed.
  • Considered a dynamic employee who is eager to solve problems.

Accomplishments

  • Resolved product issue through consumer testing.
  • Initiated and cultivated strategic business partnership with Lakeside Partners to provide guests with category, resulting in a 14% increase in occupancy rates.
  • Created
  • Advised
  • Ensured
  • Answered and managed an average of 7 daily incoming calls on a multi-line phone system, ensuring a 85% call accuracy and proper routing.
  • Streamlined
  • Managed a 8-room casino hotel.
  • Garnered 8 stars out of 8 in customer satisfaction scores on category
  • Designed a customer satisfaction escalation policy that reduced resolution times by 42% and increased positive feedback by 34%.

Affiliations

  • Member, National Guest Service Association (NGSA)
  • Attendee, Administrative Professionals Conference (APC) 2020
  • Active Participant, Front Office Managers Association (FOMA)
  • Participant, Society for Human Resource Management (SHRM)
  • Member, Event Service Professionals Association (ESPA)
  • Certified Front Desk Representative (CFDR), American Hotel & Lodging Association 2018
  • Member, American Hotel & Lodging Educational Institute (AHLEI)
  • Attendee, International Receptionists' Summit
  • International Association of Administrative Professionals
  • Member, National Association of Professional Receptionists (NAPR)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • HIPAA Privacy and Security Training
  • Certified Guest Service Professional (CGSP)
  • Certified hotel administrator
  • ESL (English as a Second Language) Receptionist Training
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Information Security Manager (CISM) - Data Privacy for Reception Desks
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)

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