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Skills

  • Performance improvement
  • Appointment booking and calendar management
  • Project management
  • Administrative support
  • Staff management
  • Office management
  • Problem-solving
  • Data entry
  • Budgeting
  • Sensitive information handling

Work Experiences

  • Implemented new procedures to improve the front desk's organization and efficiency.
  • Am capable of handling all IT-related tasks.
  • Greeted each newcomer with a friendly greeting and double-checked reservations and identification.
  • Honed my customer service skills in a professional setting through repeated interactions with customers.
  • Oversaw 9 members of the administrative team and provided constructive feedback, which resulted in improved morale and employee retention.
  • Handle customer complaints and ensure that all guest services are provided.
  • The ability to finish the management representation worker's work while he is away
  • Ensured financial accuracy by collecting deposits, fees, and payments.
  • Am in charge of cash operations.
  • Kept track of files and records by putting in place efficient and well-organized filing systems.

Summaries

  • Offering 15 years of experience in customer relations management.
  • Front Desk Receptionist seeking to add quality assurance and process improvement to an exciting administrative team.
  • With prompt service and diplomatic communication, well-versed in mitigating customer dissatisfaction.
  • Mathematical prowess and the ability to manage all front-office operations.
  • Front Desk Receptionist is a dependable and enthusiastic Front Desk Receptionist with 3 years of front desk management experience.
  • Natural leader dedicated to providing exceptional service.
  • Highly skilled at managing reservations, resolving customer complaints, and increasing guest loyalty through targeted service.
  • Multitasker and planner who is smooth and efficient.
  • Data entry, database management, and scheduling are all skills that have been honed.
  • Hands-on experience with applications such as Tableau and Asana.

Accomplishments

  • Consulted
  • Collaborated with the IT team to ensure seamless operation of front desk technology and implemented proactive solutions, reducing IT requests by 77%.
  • Implemented a new cleaning approach for guest bathrooms which ensured better overall cleanliness and decreased time spent in each room by more than 6%.
  • Represented
  • Co-created a training manual for new recruits, guiding 18 personnel through front desk operations, leading to an easier and faster onboarding process.
  • Resolved product issue through consumer testing.
  • Improved
  • Documented
  • Collaborated with team of 9 in the development of method.
  • Identified

Affiliations

  • Member, Global Reception and Customer Service Forum
  • American Medical Informatics Association
  • Rotary International
  • Member, National Association of Hotel & Lodging Professionals (NAHLP)
  • Attendee, International Receptionists' Summit
  • Active Participant, Hospitality Industry Technology Exposition (HITEC)
  • National Association of Social Workers
  • American Society of Safety Professionals
  • Attendee, Administrative Professionals Conference (APC) 2020
  • Association for Supply Chain Management (APICS)

Certifications

  • AED and CPR
  • Certified Administrative Professional (CAP) – Organizational Management
  • HIPAA Privacy and Security Training
  • Certified Protection Officer (CPO)
  • Google Certified Professional Cloud Architect
  • MOS: Microsoft Office Specialist in Outlook
  • Front Desk, Reception, & Customer Service Skills Certification
  • Project Management Professional (PMP)
  • Certified hotel administrator
  • Certified Medical Office Administrator (CMOA)

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