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Skills

  • 3M Encoder
  • First Aid/CPR
  • Siemens Soarian Financials
  • Cross-functional team leadership
  • Medical coding supervision
  • Customer service
  • Medical billing code accuracy
  • Project organization
  • Regulatory compliance
  • Health record management software (SAP)

Work Experiences

  • Analyzed patient discharge data using SAP, contributing to the identification of recurring medical trends that informed 11 new clinical guidelines.
  • Authored and maintained policy documents that outlined the secure management and sharing of patient health records in adherence with Georgia laws.
  • Used classification manuals to learn more about disease and diagnosis processes.
  • Oversaw a 9-month project to revamp the filing system, resulting in a 3% increase in department productivity.
  • Achieved results within 16 months.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Went over the charts and highlighted any information that was missing or incorrect.
  • Easily interacted and communicated with department personnel and the general public.
  • Collaborated on an organization-wide EMR implementation, ensuring 62% compliance with transition timelines.
  • Audited medical billing processes.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved zero critical findings during audits.
  • Achieved a 67% accuracy rate.
  • Contributed to rapid submission of quality metrics.
  • Achieved a 16% reduction in audit backlog.
  • Bilingual achiever with experience scanning and indexing medical records to the correct chart.
  • Contributed to a 73% rise in hospital compliance with framework.
  • Collaborated with clinical and non-clinical teams.
  • Within Miscellaneous, senior Health Information Management Specialist and outstanding performer in cross-functional collaboration and budget management.

Accomplishments

  • Collaborated with coding staff to ensure ICD-10 codes were accurately recorded, resulting in a 47% decrease in insurance rejections.
  • Improved medical coding collaboration between HIM staff and clinical departments, reducing coding delays by 81%.
  • Spearheaded the cleanup of duplicate patient records across 2 HIM systems, resulting in a 66% reduction in redundant records.
  • Collaborated with the healthcare quality team to ensure accurate data submission for Outstanding Service Award-winning quality metrics program.
  • Authored policies on patient data security and release management, which increased regulatory compliance by 75%.
  • Reduced backlog of unfiled medical records by 12 through effective prioritization and staff scheduling.
  • Instituted a new process for correcting duplicate patient records using Tableau, reducing identification errors by 67%.
  • Reduced turnaround time for medical record requests by 59% through process automation and staff training.
  • Managed 16 concurrent medical record audits, reducing audit response times by 50%.
  • Documented and resolved procedure which led to process.

Affiliations

  • Jaycees
  • Health Data Management Systems Advisory Board, Meridian
  • Toastmasters
  • Speaker at Annual HIM Seminar Series, Portland
  • Certified Health Data Analyst (CHDA) - AHIMA
  • Inclusion in Health Data Analytics Workshops, Beacon Labs
  • American Medical Informatics Association (AMIA)
  • Member, Interdepartmental Health Informatics Subcommittee, method
  • National Association of Social Workers
  • Association for Computing Machinery

Certifications

  • Certified Coding Specialist (CCS) from the American Health Information Management Association (AHIMA) - 2015
  • Health IT Security Certification - procedure, 2023
  • CompTIA Network+
  • Registered Health Information Administrator (RHIA) - 2021
  • Health Services Management Certificate - Lakeside Partners, 2022
  • Health Information Technology Specialist (HITS) Certification - Brightline, 2021
  • Certified Professional Coder (CPC) – Brightline, 2019
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Health Data Analyst (CHDA) – AHIMA 2023

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