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Skills

  • Budget forecasting and financial reporting
  • Administrative management
  • Customer service
  • Project organization
  • Supervision
  • Planning and coordination
  • File and data retrieval systems
  • CRM and office management software
  • CCTV
  • Report writing

Work Experiences

  • Increased operational efficiency by managing work requests, new orders, pricing, and changes, as well as coordinating logistics to ensure delivery dates were met.
  • Achieved 55% budget accuracy.
  • Onboarded a group of 4 administrative staff members, providing consistent job task coaching.
  • Was in charge of customer service and satisfaction initiatives, and I reported on successful strategies to management.
  • Increased productivity, managed accounts, planned itineraries, and scheduled client and leadership meetings.
  • Was in charge of organizing and maintaining documents, files, and records.
  • Streamlined back office services for clients to ensure proper functionality and a positive user experience.
  • Assumed control of a deferred maintenance budget and prioritized critical repairs, reducing backlog by 18% in under initiative months.
  • Assessed and identified inefficient workflow processes, then implemented solutions to boost productivity and employee performance.
  • Created department budgets by analyzing historical data, forecasting spending, and calculating actual costs.

Summaries

  • Deadline-oriented and goal-oriented, with a strong desire to succeed.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Facility Assistant Manager.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Motivating leader who has built and managed initiative teams in the past.
  • Analytical in maximizing productivity, efficiency, and service quality across multiple offices in a variety of settings.
  • Facility Assistant Manager and team leader with 13 years of experience in procedure settings.
  • Strategic planning in category settings and quality assurance in vendor management settings.
  • Flexible and dedicated team player with quality assurance and client relations expertise.
  • Miscellaneous student seeking hands-on experience through an internship in stakeholder engagement.
  • Strategic thinker with expertise in performance reporting.

Accomplishments

  • Improved vendor contract negotiation strategies, reducing costs for facility services by 35% and improving service quality.
  • Led a 9% reduction in energy consumption by installing smart HVAC and lighting systems across 11 buildings.
  • Implemented preventive maintenance procedures across 14 facilities to reduce equipment downtime by 70%.
  • Championed a project to upgrade facility security systems, reducing incidents of theft and property damage by 46%.
  • Reduced time spent on facility inspections by 43% through a streamlined checklist and reporting system.
  • Reduced labor costs by 51% through more effective scheduling and task distribution.
  • Coordinated emergency preparedness drills across 6 locations, leading to 43% faster response times.
  • Implemented a computerized maintenance management system (CMMS) for tracking equipment performance, reducing equipment downtime by 64%.
  • Initiated waste management programs that decreased overall facility waste by 18% and saved 2 on disposal costs.
  • Introduced automated systems for utility monitoring, resulting in 43% reduction in water and electricity usage.

Affiliations

  • Obtained Certified Energy Manager (CEM) credential in 2024 to improve sustainability in facility operations
  • ISO 9001 Auditor Certification received in 2015, strengthening internal auditing processes for operational quality
  • Affiliate of the Association for Facilities Engineering (AFE), involved in workshops on facility maintenance strategies
  • Certification in Maintenance Management Professional (MMP) earned in 2017 to enhance maintenance efficiency
  • Licensed in Risk Mitigation Strategies by category in 2015, improving risk management policies for the facility
  • Active member of the National Institute of Standards and Technology (NIST), staying up-to-date with maintenance regulation changes
  • Participated in National Registry of Environmental Professionals (NREP), advancing environmental compliance skills
  • Completed certification in Vendor Risk Management (VRM) to improve vendor efficiency and cost reduction
  • Member, National Fire Protection Association (NFPA), active participant since 2020
  • Joined the Council of Supply Chain Management Professionals (CSCMP) in 2017, focused on inventory optimization for better resource management

Certifications

  • Building Performance Institute (BPI) Certification - 2019
  • American Academy of Financial Management (AAFM)
  • EPA Section 608 Technician Certification 2024
  • Energy Efficiency Practitioner (EEP) Certification - 2018
  • SHRM Certified Professional (SHRM-CP)
  • Certified Facility Manager (CFM) 2023
  • ServSafe
  • Microsoft Office Specialist (MOS)
  • CompTIA Security+
  • Certified in Supply Chain Management (SCM) - Vantage, 2015

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