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Skills

  • Communications
  • Accounts reconciliation
  • Customer service
  • Cross-functional team management
  • Vendor relationship management
  • Change management and process optimization
  • Process development
  • Organization
  • Relationship development
  • Accounts payable and receivable

Work Experiences

  • Streamlined back office services for clients to ensure proper functionality and a positive user experience.
  • Scheduled office equipment maintenance to keep machines running smoothly.
  • Assumed control of a deferred maintenance budget.
  • Collaborated with the management team to streamline processes and eliminate redundant tasks.
  • Achieved reduction over one year.
  • Increased revenue by employing highly effective collection techniques while adhering to regulatory compliance guidelines.
  • Assessed and identified inefficient workflow processes, then implemented solutions to boost productivity and employee performance.
  • Built a dynamic administrative team that supported all of the company's growth and productivity goals by recruiting, training, and developing them.
  • Completed the project 5 weeks ahead of schedule.
  • Achieved reduction within 12 months.

Summaries

  • Recognized for outstanding customer service and teamwork.
  • Office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations, and contract management are all examples of broad experience.
  • Highly organized, with skills in task prioritization and deadline management.
  • Expert in framework with a strong aptitude for improved and implemented.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Communicative and team-oriented, with SAP expertise.
  • Knowledge of Power BI in depth, as well as vendor management and project management abilities.
  • Strong technical skills and experience in vendor management.
  • Client relations Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Facility Assistant Manager and team leader with 13 years of experience in procedure settings.

Accomplishments

  • Played a key role in health and safety compliance, passing 6 consecutive inspections without issues.
  • Led a 9% reduction in energy consumption by installing smart HVAC and lighting systems across 11 buildings.
  • Improved vendor contract negotiation strategies, reducing costs for facility services by 35% and improving service quality.
  • Implemented a computerized maintenance management system (CMMS) for tracking equipment performance, reducing equipment downtime by 64%.
  • Championed a project to upgrade facility security systems, reducing incidents of theft and property damage by 46%.
  • Collaborated with finance to optimize the budget for facility operations, achieving 77% in cost savings.
  • Initiated waste management programs that decreased overall facility waste by 18% and saved 2 on disposal costs.
  • Implemented a new work order management system, reducing response time to maintenance requests by 46%.
  • Improved asset management practices, extending equipment lifecycle by 68% and reducing capital expenditure.
  • Standardized inventory control procedures, reducing supply delays and saving 4 in inventory carrying costs annually.

Affiliations

  • Completed OSHA Safety Certification in 2017 improving knowledge of workplace safety protocols
  • Affiliate of the Association for Facilities Engineering (AFE), involved in workshops on facility maintenance strategies
  • Active member of the National Institute of Standards and Technology (NIST), staying up-to-date with maintenance regulation changes
  • Member, Building Owners and Managers Association (BOMA), contributing to facility management best practices
  • Engaged in continuing education for Facility Services with method, expanding skills in staff training management
  • Participated in National Registry of Environmental Professionals (NREP), advancing environmental compliance skills
  • Received Supply Chain Management certification in 2020, enhancing procurement and inventory control skills
  • Successful completion of Leadership in Energy and Environmental Design (LEED) Green Associate exam in 2021
  • Member, American Society of Safety Engineers (ASSE) to enhance skillset in facility safety management
  • Licensed in Risk Mitigation Strategies by category in 2015, improving risk management policies for the facility

Certifications

  • Certified Facility Manager (CFM) 2023
  • Certified Maintenance and Reliability Professional (CMRP) - 2021
  • IWFM Level 4 Diploma in Facilities Management - 2021
  • First Aid/CPR
  • Apple Certified Associate (ACA)
  • Lean Facility Management Certification - 2024
  • Certified Professional in Supplier Diversity (CPSD) - Institute for Supply Management (ISM) - 2015
  • ISO 14001 Environmental Management System Certification 2019
  • Associate Safety Professional (ASP) - Board of Certified Safety Professionals (BCSP) - 2019
  • Facility Management Professional (FMP) - International Facility Management Association (IFMA) - 2018

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