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Skills

  • Bilingual communication skills French
  • Mold and mildew prevention strategies
  • Property restoration best practices
  • Restoration progress tracking
  • Claim documentation and processing
  • On-call emergency response management
  • Customer Satisfaction Enhancement
  • Communications
  • Sourcing and managing restoration supplies
  • Compliance with ITIL training and standards

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 68% decrease in post-service mold remediation requests.
  • Communicated clearly with property owners, outlining restoration processes and setting realistic expectations, improving trust and engagement by 20%.
  • Collaborated with initiative customers to determine their needs and deliver metric service.
  • Completed within two years.
  • Achieved conservation, supply, and quality improvement goals with improvements to watershed operations.
  • Achieved ITIL and consistently applied best practices to improve safety and reduce equipment-related incidents by 77%.
  • Cleaned extraction equipment post-job.
  • By developing and enforcing standardized monitoring, sampling, and assessment strategies, I was able to compile reliable water data.
  • Completed mold remediation services on 8 properties, reducing health risks in vulnerable environments such as daycares and hospitals.

Summaries

  • Achieved results through rigorous training and compliance.
  • Accelerated drying processes.
  • Adept at using industrial-grade water extraction systems to rescue at-risk properties quickly, reducing potential long-term damage by 82% and ensuring client satisfaction.
  • Certified Six Sigma technician with extensive expertise in reducing safety-related incidents in water damage restoration projects by 51% through rigorous training and compliance.
  • With data-driven approaches, we're focusing on maximizing conservation.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Throughout my 15-year career, I've been successful in assisting engineers and researchers.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept at using industrial-grade water extraction systems.
  • Certified technician proficient in both structural drying and mold prevention, enabling a reduction in post-service mold remediation requests by over 70% during 2020.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Performed post-restoration inspections to ensure properties met structural safety standards, reducing callbacks and client complaints by 47%.
  • Increased efficiency by training team members on the use of modern extraction and drying equipment, reducing restoration times by 53%.
  • Successfully utilized thermal imaging technology to locate hidden water pockets in structures, reducing unnecessary destruction and saving homeowners an estimated $2 in repair costs.
  • Implemented advanced containment strategies to prevent cross-contamination and secondary damage during extraction and drying phases of restoration.
  • Resolved product issue through consumer testing.
  • Analyzed the extent of water damage using moisture meters, ensuring both surface and hidden water damage were addressed, increasing restoration effectiveness by 15%.
  • Led preventative maintenance inspections for homes in flood-prone areas, helping identify potential water intrusion risks and establishing mitigation plans.
  • Reduced overall labor hours by 78% through strategic allocation of tasks and efficient use of advanced drying technologies.
  • Achieved Lean in water mitigation processes and applied principles to reduce structural damage risks by 16% in water-damaged properties.

Affiliations

  • Association of Specialists in Cleaning and Restoration (ASCR)
  • International Association of Administrative Professionals
  • Lions Club
  • Commission on Restoration Certification (CRC)
  • Society of Women Engineers
  • Disaster Recovery Institute International (DRI International)
  • National Air Duct Cleaners Association (NADCA)
  • Jaycees
  • Association of Information Technology Professionals
  • Occupational Health and Safety Administration (OSHA) Certification

Certifications

  • Google Certified Professional Cloud Architect
  • IICRC Water Damage Restoration Technician (WRT) Certification
  • Certified Building Science Thermographer 2022
  • Emergency Response Awareness Certification by Lakeside Partners
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Confined Space Entry Safety Certificate
  • IICRC Fire and Smoke Restoration Technician (FSRT) Certification
  • IICRC Applied Microbial Remediation Technician (AMRT) Certification
  • Project Management Professional (PMP)

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