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Skills

  • Cross-functional team collaboration
  • OSHA compliance
  • Customer Satisfaction Enhancement
  • Reporting using water damage software tools
  • Emergency response coordination
  • Humidity level monitoring with ServiceNow moisture meters
  • MS Office
  • Organization
  • Process improvement
  • Operational improvement

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Answered 13 calls per two years to help customers with their questions and concerns.
  • Achieved a 76% increase in positive customer feedback year-over-year.
  • Completed mold remediation services on 13 properties.
  • Analyzed historical data.
  • Communicated clearly with property owners, outlining restoration processes and setting realistic expectations, improving trust and engagement by 20%.
  • Looked into issues like water shortages and pollutants that have a negative impact on the supply and safety of water in the Austin area.
  • Achieved 30% faster recovery times.
  • Achieved a 68% decrease in post-service mold remediation requests.

Summaries

  • Boosted positive feedback by 15% year-on-year.
  • Costs were consistently reduced while profits were increased.
  • Adept at using industrial-grade water extraction systems.
  • Throughout my 15-year career, I've been successful in assisting engineers and researchers.
  • Clear understanding of stakeholder engagement and team leadership as well as stakeholder engagement training.
  • Accomplished at expediting water damage restoration.
  • Achieved exceptional feedback scores.
  • Certified PMP technician.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Award-winning Water Damage Technician recognized for leadership in overseeing the restoration of over 15 properties, earning prestigious accolades for on-time, high-quality execution.

Accomplishments

  • Applied cutting-edge dehumidification techniques, reducing drying periods by an average of 11 days, allowing homes to be fully restored ahead of schedule.
  • Updated clients consistently throughout the entire restoration process, boosting positive customer feedback by 65% year-over-year.
  • Designed and implemented customized water mitigation plans leveraging advanced drying and dehumidification techniques, reducing average restoration time by 8 days.
  • Led preventative maintenance inspections for homes in flood-prone areas, helping identify potential water intrusion risks and establishing mitigation plans.
  • Reduced total project costs by 75% through effective equipment scheduling and optimized use of drying and extraction technologies.
  • Developed protocols for environmental impact reduction in restoration jobs, reducing waste materials by 72% in 2020.
  • Performed post-restoration inspections to ensure properties met structural safety standards, reducing callbacks and client complaints by 47%.
  • Spearheaded a large-scale water damage restoration project in Seattle, leading a team of 13 technicians to successfully repair 4 structures within one year.
  • Documented and resolved method which led to framework.
  • Collaborated with insurance adjusters to expedite claims processing, leading to 41% faster resolution of water damage claims.

Affiliations

  • Restoration Industry Association (RIA)
  • National Fire Protection Association (NFPA)
  • Occupational Health and Safety Administration (OSHA) Certification
  • Certified Water Restoration Technician (WRT)
  • Xactimate Estimating Software Training & Certification
  • National Organization of Remediators and Mold Inspectors (NORMI)
  • Environmental Information Association (EIA)
  • Society of Human Resource Management
  • National Association of Home Inspectors (NAHI)
  • American Society of Home Inspectors (ASHI)

Certifications

  • Apple Certified Associate (ACA)
  • OSHA 10-Hour Construction Safety and Health Certification
  • IICRC Water Damage Restoration Technician (WRT) Certification
  • Certified Moisture Control Specialist (CMCS) by Brightline
  • SHRM Certified Professional (SHRM-CP)
  • Confined Space Entry Safety Certificate
  • Certified Business Analysis Professional (CBAP)
  • IICRC Carpet Cleaning Technician (CCT) Certification
  • CompTIA Network+
  • IICRC Upholstery and Fabric Cleaning Technician (UFT) Certification

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