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Skills

  • Group reservation management
  • Hotel accomodations
  • Budgets
  • Cross-departmental communication
  • Data analysis to identify booking trends
  • Booking discrepancy resolution
  • First Aid/CPR
  • Housekeeping coordination for group check-ins
  • Building strong client relationships
  • Relationship development

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Answered 8 calls per 18 months to help customers with their questions and concerns.
  • Collaborated with marketing to create attractive rates and packages.
  • Achieved Top Performer for successfully coordinating groups for large conventions, surpassing revenue targets by $14.
  • Addressed guest needs during large group stays.
  • Engaged customers and used active listening and effective interpersonal skills to provide high levels of customer service to each individual.
  • Was in charge of creating customer invoices, accepting payments, and handling refund and cancellation requests.
  • Coordinated with transportation vendors to ensure seamless transfers for group bookings, improving logistics efficiency by 45%.
  • Communicated availability via category.

Summaries

  • Astute decision-maker skilled in analyzing booking trends and patterns, playing a key role in advising the leadership team on how to adjust pricing strategies and optimize revenue streams.
  • Ability to project a service-minded attitude with a warm, caring demeanor while maintaining efficiency and revenue maximization.
  • Adept at preparing detailed event and group room blocks.
  • Within Travel and Hospitality, senior Group Reservations Coordinator and outstanding performer in team leadership and performance reporting.
  • Customer-focused Reservation Agent with 5 years of Travel and Hospitality experience.
  • Boosted departmental productivity by 28% within the past year.
  • Recognized on a regular basis for outstanding performance and contributions to the Travel and Hospitality industry's success.
  • Strengths in client relations and cross-functional collaboration backed up by Travel and Hospitality training.
  • Offering 10 years of Travel and Hospitality experience.
  • Advised leadership team on pricing strategies.

Accomplishments

  • Collaborated with marketing teams to promote group offers, driving a 51% increase in large-scale reservations year-on-year.
  • Handled multiple group reservation modifications without disruption, improving overall booking flexibility by 19% over three years.
  • Optimized event and conference logistics for group bookings, decreasing overall event preparation time by 61% %.
  • Managed group bookings for international conferences, successfully coordinating across 2 time zones to meet all logistical requirements.
  • Executed large-scale group reservations for corporate events, managing logistics for group arrivals of up to 9 people.
  • Collaborated with housekeeping teams to ensure early check-ins for groups of up to 18, ensuring client satisfaction was maintained at 18% %.
  • Negotiated contract renewals with vendors, securing advantageous terms for group bookings and reducing costs by 75%.
  • Proactively monitored competing venues and services, adjusting pricing strategies and increasing group inquiries by 18%.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Jaycees
  • Certified Government Meeting Professional (CGMP) Certification
  • Association for Women in Events (AWE)
  • American Society of Safety Professionals
  • Society of Government Meeting Professionals (SGMP)
  • International Association of Exhibitions and Events (IAEE)
  • Association of Information Technology Professionals
  • International Live Events Association (ILEA)
  • Meeting Professionals International (MPI)
  • International Special Events Society (ISES)

Certifications

  • Customer Relationship Management (CRM) for Hospitality - Tableau
  • Certified Group Sales Specialist (CGSS) - Meridian
  • ServSafe
  • Certified Meeting Professional (CMP) - Cedar Works
  • Certified Public Accountant (CPA)
  • Virtual Event & Online Bookings Certification - Summit Group
  • Certified Revenue Management Specialist – Brightline
  • Certified Travel Associate (CTA) – Meridian
  • CompTIA Security+
  • Certified Hotel Administrator (CHA) - Summit Group

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