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Skills

  • Friendly service mentality
  • Inventory allocation for large group blocks
  • Group room block preparation
  • Supervision
  • Budgets
  • Advanced customer service skills
  • Problem resolution
  • Compliance with invoicing and payment deadlines
  • Event Planning & Coordination
  • Regulatory compliance

Work Experiences

  • Achieved results after 2016.
  • Achieved Top Performer for successfully coordinating groups for large conventions, surpassing revenue targets by $14.
  • Actively participated in weekly revenue meetings, presenting updates on group booking status and identifying opportunities for incremental revenue.
  • Adjusted group bookings accordingly.
  • Coordinated with transportation vendors to ensure seamless transfers for group bookings, improving logistics efficiency by 45%.
  • Achieved a 63% increase in repeat bookings.
  • Created marketing proposals with the sales team to promote group room blocks at events such as conferences and weddings, generating $15 revenue.
  • Contributed to the expansion of the company's group portfolio.
  • Coordinated arrivals for up to 12 individuals.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Able to develop and maintain solid relationships with both internal and external partners, ensuring that large-scale group reservations are coordinated smoothly and without issue.
  • Adept at managing multiple properties’ group bookings.
  • Adept at optimizing booking processes.
  • Collaborated effectively with the sales team.
  • Accomplished in monitoring inventory allocation for large events and group bookings, ensuring that no overbooking occurs and maximizing room utilization across multiple properties.
  • Clear understanding of cross-functional collaboration and performance reporting as well as workflow optimization training.
  • Friendly Reservation Agent with experience interacting effectively with guests of various ages, backgrounds, and interests over the phone.
  • Ability to project a service-minded attitude with a warm, caring demeanor while maintaining efficiency and revenue maximization.
  • Achieved a consistently high satisfaction rate among group bookings.
  • Adaptable leader and staff trainer, instrumental in boosting departmental productivity by 50% within three years by introducing streamlined best practices for handling complex group bookings.

Accomplishments

  • Trained cross-departmental staff on group reservation policies, improving accuracy and responsiveness by 36% in one year.
  • Proactively monitored competing venues and services, adjusting pricing strategies and increasing group inquiries by 18%.
  • Spearheaded the adoption of a centralized group reservation system, decreasing booking errors by 53% within two years.
  • Designed personalized group booking promotions, converting 54% of inquiries into confirmed reservations.
  • Efficiently managed group rooming allocations for corporate events, successfully handling room assignments for groups over 5 participants.
  • Negotiated contract renewals with vendors, securing advantageous terms for group bookings and reducing costs by 75%.
  • Collaborated with team of 8 in the development of framework.
  • Resolved product issue through consumer testing.
  • Enhanced internal reporting processes for group reservations, reducing data mistakes by 54% and improving forecasting accuracy.
  • Led housekeeping coordination for group bookings, ensuring room readiness for over 11 attendees within strict timeframes.

Affiliations

  • Travel and Tourism Research Association (TTRA)
  • Event Service Professionals Association (ESPA)
  • Association for Supply Chain Management (APICS)
  • National Tour Association (NTA)
  • American Marketing Association
  • Certified Meeting Planner (CMP) certification from the Events Industry Council
  • Lions Club
  • Rotary International
  • Educational Institute of the American Hotel & Lodging Association (AHLEI) certification
  • American Medical Informatics Association

Certifications

  • Certified Group Sales Specialist (CGSS) - Meridian
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Corporate Travel Executive (CCTE), Summit Group
  • Certified Reservations Agent for Group Bookings – Summit Group
  • Hotel Bookings and Reservations Certification - Cedar Works
  • Global Travel Professional (GTP) Certification - Lakeside Partners
  • CompTIA A+ Technician
  • Certificate in Group Reservations Mastery - Cedar Works
  • First Aid/CPR Certified
  • Certified Hotel Sales Executive (CHSE) - Ironclad Systems

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