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Skills

  • Hotel accommodations
  • Communications
  • Organization
  • Expertise in visa and passport regulations
  • Conflict resolution with travel providers
  • Ability to handle client disputes and escalations
  • Metric equipment
  • First Aid/CPR
  • Building client trust through personalized service
  • Operational improvement

Work Experiences

  • Collaborated with initiative on specialized group tickets.
  • Assisted clients with travel cancellations.
  • Looked for industry trends on social media and through online sources.
  • Achieved 57% positive feedback on post-trip surveys.
  • Catered to non-English speaking clients.
  • Communicated benefits and information about international travel insurance to clients and obtained the best rates, resulting in a 3% increase in repeat business.
  • Collaborated with process customers to determine their needs and deliver system service.
  • Conducted formal training sessions for new travel agents on industry best practices, leading to a 73% boost in team performance.
  • Achieved results through effective upselling.
  • Asked open-ended questions to better understand client needs and determine the best international travel offerings.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Conducted market research for travel packages.
  • Analytical Travel Agent Trainee.
  • Creative problem solver equipped to handle booking crises and last-minute cancellations, rebooking trips and preventing disruptions within the past year.
  • Accomplished in handling corporate group travel coordination, successfully managing a $6 budget and organizing trips for 16 employees.
  • Coordinated safe travel options to the West Coast.
  • Coordinated premium upgrades.
  • Coordinates transport efficiently.
  • Adept at improving customer follow-up strategies.
  • Collaborative by nature.

Accomplishments

  • Awarded PMP for excellence in customer service, contributing to Meridian's high customer referral rate.
  • Resolved a procedure with airline ticket bookings, saving clients 17 in costs and maintaining a high level of satisfaction.
  • Utilized Asana to streamline itinerary creation and reduced manual labor involved, leading to enhanced customer service satisfaction.
  • Documented and resolved system which led to metric.
  • Increased agency’s overall profits by 75% after identifying and promoting specific travel destinations with high customer demand.
  • Leveraged QuickBooks CRM systems to track and manage follow-ups for 8 clients, leading to a 36% improvement in client retention rates.
  • Regularly collaborated with airlines and hotels to secure last-minute group bookings, achieving a 32% fill rate on short-notice travel deals.
  • Consulted on travel insurance plans tailored to adventure-focused itineraries, reducing uninsured incidents by 25%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Delivered consultations on visa and passport requirements for over 6 countries, simplified the application process for clients.

Affiliations

  • American Medical Informatics Association
  • American Society of Travel Advisors (ASTA)
  • Certificate of Completion, Salesforce-based Travel Booking Software Training
  • Association of Retail Travel Agents (ARTA)
  • American Marketing Association
  • Tour Operators United of North America (TOUNA) Membership
  • Certified International Travel Specialist (CITS) Course Through IATA
  • Regional Destination Marketing Organization (DMO) Participation
  • Collaborator, Destination Marketing Association International (DMAI)
  • National Association of Social Workers

Certifications

  • Diploma in Travel and Tourism Management - Summit Group
  • SHRM Certified Professional (SHRM-CP)
  • Certified Group Travel Coordinator (CGTC)
  • ARC Specialist Certification – Airlines Reporting Corporation
  • Certified Public Accountant (CPA)
  • International Air Transport Association (IATA) Foundation in Travel and Tourism
  • Destination Specialist Certification - Atlanta
  • Certified Meeting Professional (CMP)
  • Certified Business Analysis Professional (CBAP)
  • Professional Travel Agent Certification (PTA) - Harbor & Co.

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