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Skills

  • Family planning services education
  • Client engagement strategies
  • Homelessness intervention strategies
  • Electronic health record management (EHR)
  • Sanitation
  • Team Leadership
  • Intravenous therapy
  • Chronic disease management
  • Developing action-oriented follow-up plans
  • Healthcare Workflow Optimization

Work Experiences

  • Oversaw nursing activities for 18 departments at a 3-bed hospital with 2+ employees, advising nurses on how to provide excellent patient care and satisfaction.
  • Reported findings to quality departments and collaborated with the team to develop corrective actions for any deficiencies after conducting routine restraint audits.
  • Achieved a 28% decrease in rehospitalizations.
  • Achieved a 19% satisfaction rate.
  • Advocated for chronic care patients during inpatient discharges, ensuring continuity of care and reducing readmission rates by 75% in two years.
  • Recorded details about all therapies, including process and system to keep patient charts up to date.
  • Physical assessments, medication, and chronic disease management were all part of my care for home health patients.
  • Oversaw and managed 17 clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
  • Was in charge of providing direct care to up to 2 patients on a 16-bed medical-surgical unit, delegating nursing assignments, and supervising a team of nurses, LPNs, technicians, and unit clerks.
  • Took part in educational activities such as the implementation of evidence-based practice projects, nursing competency development, and nursing simulation activities.

Summaries

  • Field Case Manager with a passion for health screenings and treating patients with metric and initiative diseases.
  • Professionally trained with budget management and strategic planning abilities.
  • Flexible and adaptable to changing patient needs and conditions.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • During each shift, an attentive nursing professional provides a high level of care, patient assistance, and strategic planning.
  • Proven leader with a track record of successfully uniting and guiding nursing teams toward patient care goals, increased satisfaction, and the continuous implementation of widespread healthcare system initiatives.
  • Proven track record of using critical thinking, analysis, and medical knowledge to provide exceptional care in high-pressure situations.
  • Achieved 35% decrease in rehospitalizations.
  • Experienced nurse with demonstrated clinical knowledge, natural interpersonal skills, and technical abilities.
  • Achieved results over several months.

Accomplishments

  • Guided clients through long-term disability processes, closing 2 cases successfully within 6 months, reducing administrative backlogs.
  • Developed and executed hospitalization follow-up protocols, reducing unplanned medical visits by 17% and improving follow-up adherence.
  • Achieved a Scrum Master in metric, which led to more effective coordination of care for clients with complex medical and social needs.
  • Designed client outreach strategies for underserved communities, increasing program enrollment by 27% and community awareness by 54%.
  • Assessed and screened potential clients for program eligibility, leading to 25% growth in service enrollment in 2018.
  • Managed a caseload of 9+ clients, ensuring access to necessary services, and achieved a 68% client retention rate.
  • Provided crisis intervention for clients exhibiting high-risk behaviors, facilitating access to emergency services and reducing incident response time by 31%.
  • Supported the launch of care transition programs, decreasing the readmission rate in long-term facilities by 37%.
  • Monitored service delivery effectiveness and adjusted workflows as needed, resulting in a 52% improvement in staffing resource allocation efficiency.
  • Developed workflows for case management software that streamlined processes, reducing case resolution time by 24%.

Affiliations

  • Healthcare Information and Management Systems Society (HIMSS)
  • International Association of Administrative Professionals
  • National Alliance of Certified Legal Nurse Consultants (NACLNC)
  • National Commission on Correctional Health Care (NCCHC)
  • American Professional Society on the Abuse of Children (APSAC)
  • American Marketing Association
  • American Society of Addiction Medicine (ASAM)
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Healthcare Financial Management Association (HFMA)

Certifications

  • Behavioral Health Case Management Certification by Healthcare Information and Management Systems Society (HIMSS)
  • Certified Occupational Health Nurse (COHN) by the American Board for Occupational Health Nurses
  • Certified Life Care Planner (CLCP) by the International Commission on Health Care Certification
  • Registered Nurse - Board Certified in Case Management (RN-BC) by the American Nurses Credentialing Center
  • Certified Care Manager (CMC) by the National Academy of Certified Care Managers
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Family Nurse Practitioner Certification (FNP-C) by the American Academy of Nurse Practitioners
  • ServSafe
  • Advanced Diabetes Management Certification (BC-ADM) by the Association of Diabetes Care & Education Specialists

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