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Skills

  • Staff education and training
  • Communicate with hatchery staff
  • Dental staff assistance
  • Staff performance management
  • Staff supervision
  • Staff meetings
  • Staff scheduling and supervision
  • Staff mentoring & leadership
  • Staff hiring
  • Staff assignments

Work Experiences

  • Kept a calm, professional demeanor while scheduling multiple reservations and managing seating arrangements in a high-traffic system restaurant.
  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Oversaw the restocking of the salad bar and buffet for lunch and dinner service.
  • Was in charge of event contracts, which included estimates, event profiles, and post-event summaries, among other things.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Showed enthusiasm and promoted standard service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Had a thorough understanding of the menu in order to adequately respond to questions about menu item sourcing, ingredients, and cooking methods.
  • Achieved a 65% increase in guest satisfaction year-over-year.
  • Achieved 71% higher customer satisfaction during rush periods.

Summaries

  • FOH Staff with 17 years of successful risk assessment and stakeholder engagement experience.
  • In stressful situations, a detailed organizer of service operations with versatility.
  • Ambitious server with 5 years of experience increasing framework sales and providing guests with personalized service.
  • Successful in establishing customer relationships in order to increase the likelihood of repeat business.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Experienced FOH Staff with method restaurant environments.
  • FOH Staff is a multi-talented FOH Staff who is consistently rewarded for planning and operational improvements.
  • Expert in the field of food and beverage.
  • Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members.
  • 15 years of experience attracting repeat customers and enhancing the reputation of a business by providing exceptional service.

Accomplishments

  • Worked closely with management to develop a new training module for FOH staff, which improved onboarding processes, reducing training time by 15 days.
  • Trained new employees on POS systems and order processing workflows, reducing onboarding time by 8 weeks and improving team efficiency.
  • Initiated a loyalty program campaign for valued customers, increasing return visits by 80% and contributing to a monthly revenue growth of $5.
  • Led pre-shift team meetings ensuring smooth operations, which decreased customer wait times by 48% during peak hours.
  • Successfully managed catering for private events with 5 guests, meeting and exceeding client satisfaction expectations.
  • Developed in-depth knowledge of restaurant offerings, enabling tailored recommendations that helped decrease customer complaints regarding allergens by 15%.
  • Received employee of the month award for consistently exceeding customer service targets, leading to 74% more positive Yelp reviews.
  • Volunteered to assist in event coordination, leading to a 47% increase in event guest satisfaction and repeat bookings.
  • Integrated new digital checkout and receipt system, reducing payment processing time by 34% and improving customer experience.
  • Responsible for scheduling, ensuring full coverage and optimizing labor costs, leading to a 46% reduction in unnecessary overtime.

Affiliations

  • Culinary Arts and Food Service Alumni Association
  • Society of Food and Beverage Directors
  • Toastmasters
  • Service & Hospitality Professional Networking Group
  • Society for Hospitality and Foodservice Management (SHFM)
  • American Customer Satisfaction Index (ACSI) Study Group
  • National Association of Social Workers
  • Customer Service Excellence Academy
  • Local Restaurant and Hospitality Chamber of Commerce
  • American Medical Informatics Association

Certifications

  • Google Certified Professional Cloud Architect
  • Food Allergy Awareness Certification
  • Retail Sales and Hospitality Certification - Summit Group
  • Alcohol Awareness Certification (SafeServe, RBS, etc.)
  • Food Safety Manager Certification (FSMC)
  • TIPS (Training for Intervention Procedures) Certification
  • CompTIA Security+
  • Customer Relationship Management (CRM) Certification
  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)

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