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Skills

  • Staff assignments
  • Staff Coaching
  • Healthcare staffing
  • Staff assistance
  • IT staff leadership
  • Staff support and assistance
  • Staff recruitment
  • Networking with staff
  • Staff education and training
  • Staff relationships

Work Experiences

  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Followed proper cleaning, sanitizing, and food handling procedures to maintain optimal protections for customers.
  • Met several months sales targets by implementing effective marketing strategies for specials, desserts, and alcoholic beverages.
  • Oversaw the restocking of the salad bar and buffet for lunch and dinner service.
  • Performed all opening, closing, and shift change duties to keep the restaurant running smoothly and the teams ready to meet customer needs.
  • Accurately handled POS transactions worth $4 daily, ensuring no discrepancies during shift changeovers.
  • Achieved 41% above average guest survey responses.
  • Achieved growth over a one year period.
  • Accounted for 8 in cash register totals.
  • Used my in-depth knowledge of wine, cider, and beer, as well as appropriate entree pairings, to boost daily beverage sales by an average of 10%.

Summaries

  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • FOH Staff with 3 years of bartending and waitressing experience.
  • With careful organization, he is an effective creator of service structures.
  • Upselling 5% of customers resulted in additional earnings for the restaurant and tips for the salesperson.
  • FOH Staff who is proactive and has worked in framework restaurants for 6 years.
  • By independently handling side work and cleaning up spills, she is effective at promoting team success.
  • Effective service coordinator for a variety of settings, including fast-paced banquet events and casual dining rooms.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • Dedicated to accuracy and streamlining systems in order to maximize productivity.
  • Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members.

Accomplishments

  • Maintained an organized and clean work environment through consistent spot-checks every 11 hours, ensuring compliance with health and safety standards.
  • Implemented new guest seating procedures, reducing customer wait time by 15% during high-traffic periods.
  • Integrated new digital checkout and receipt system, reducing payment processing time by 34% and improving customer experience.
  • Identified opportunities to cross-sell specials and seasonal items, resulting in a sales boost of 67% during the process period.
  • Proficiently navigated system, including processing reservations, modifying orders, and smoothing out guest payment transactions.
  • Regularly filled in for absent team members, ensuring no disruption to service and demonstrating adaptability by managing up to 15 roles per shift.
  • Documented and resolved procedure which led to process.
  • Worked closely with management to develop a new training module for FOH staff, which improved onboarding processes, reducing training time by 15 days.
  • Demonstrated proficiency in handling high-pressure situations by maintaining calm during double shifts and ensuring zero order errors.
  • Assisted in the rollout of a new reservation system, increasing booking efficiency by 34% and reducing customer wait times.

Affiliations

  • Retail Hospitality and Leisure Treasury Group
  • International Council of Nurses
  • National Food Service Educators Association (NFSEA)
  • Restaurant Facility Management Association (RFMA)
  • American Marketing Association
  • Certified Hospitality & Tourism Management Professional (CHTMP) Program
  • International Server and Wait Staff Union
  • Society of Food and Beverage Directors
  • Professional Bartending and Mixology Society
  • American Customer Satisfaction Index (ACSI) Study Group

Certifications

  • Certified Front Desk Representative by National Restaurant Association
  • SafeMark Food Safety Certification by FMI
  • Certified Guest Service Professional (CGSP) from the American Hotel & Lodging Educational Institute (AHLEI)
  • Time Management and Productivity Certification from Brightline
  • Certified Public Accountant (CPA)
  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)
  • Certified Customer Experience Professional (CCXP)
  • Alcohol Awareness Certification (SafeServe, RBS, etc.)
  • Certified Banquet Server (National Restaurant Association)

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