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Skills

  • Staff education and training
  • Dental staff assistance
  • Staffing strategy
  • Therapy staff management
  • API Healthcare ActiveStaffer
  • Staff recruiting
  • Staff Coaching
  • Staff hiring
  • Cross-functional staff development
  • Staffing oversight

Work Experiences

  • Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.
  • Achieved results in procedure.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Was in charge of loading and unloading dirty dishes and utensils onto well-organized busing trays for quick cleaning and storage.
  • Accurately handled POS transactions worth $15 daily.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Kept track of patrons' alcohol consumption and took measures to prevent inappropriate behavior.
  • Trained new employees on the restaurant's practices, culture, and procedures in order to maximize job satisfaction and productivity.
  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Effective service coordinator for a variety of settings, including fast-paced banquet events and casual dining rooms.
  • Professional with 14 years of experience in restaurant operations who is dependable and quality-oriented.
  • Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members.
  • Make thoughtful recommendations and take dietary restrictions into account.
  • Expert in the field of food and beverage.
  • FOH Staff is a focused and dependable FOH Staff who brings a lot of enthusiasm and a lot of knowledge about food safety practices.
  • Because of friendliness, prompt service, and implemented, consistently received customer satisfaction ratings of 14%.
  • Dedicated to accuracy and streamlining systems in order to maximize productivity.
  • FOH Staff is a communicative FOH Staff who is committed to providing exceptional service and unforgettable guest experiences.

Accomplishments

  • Trained new employees on POS systems and order processing workflows, reducing onboarding time by 8 weeks and improving team efficiency.
  • Played a key role in improving shift handovers by implementing a new tracking protocol that improved communication and reduced order errors by 15%.
  • Regularly filled in for absent team members, ensuring no disruption to service and demonstrating adaptability by managing up to 15 roles per shift.
  • Developed in-depth knowledge of restaurant offerings, enabling tailored recommendations that helped decrease customer complaints regarding allergens by 15%.
  • Integrated new digital checkout and receipt system, reducing payment processing time by 34% and improving customer experience.
  • Implemented a new FOH cleaning schedule that kept front-of-house areas impeccably clean, resulting in zero health code violations over 16 inspections.
  • Documented and resolved procedure which led to process.
  • Responsible for scheduling, ensuring full coverage and optimizing labor costs, leading to a 46% reduction in unnecessary overtime.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced customer complaints by 23% by introducing new feedback loops, ensuring that concerns were immediately addressed and resolved.

Affiliations

  • International Food Service Executives Association (IFSEA)
  • Rotary International
  • National Association of Social Workers
  • Women in Hospitality and Leisure
  • International Server and Wait Staff Union
  • Society of Food and Beverage Directors
  • Professional Bartending and Mixology Society
  • National Food Service Educators Association (NFSEA)
  • Association for Computing Machinery
  • Project Management Institute

Certifications

  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Customer Experience Professional (CCXP)
  • Time Management and Productivity Certification from Brightline
  • Certified Restaurant Server by National Restaurant Association
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)
  • BarSmarts Certification for bartending

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