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Skills

  • Eco-friendly funeral options
  • Schedule optimization
  • Chapel organization
  • Standard equipment
  • Death certificate filing accuracy
  • Interpersonal communication
  • Business operations
  • Customer service
  • Time management
  • Process improvement

Work Experiences

  • Assisted with the creation of floral arrangements to meet client expectations and contribute to an aesthetically pleasing service environment.
  • Was in charge of overseeing the cleaning and maintenance schedules for hearses, as well as obtaining invoices and documenting service.
  • Boosted average sales revenue by $2.
  • Looked for industry trends on social media and through online sources.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Greeted funeral attendees and helped with seating arrangements.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted with the creation of floral arrangements.
  • Cosmetically enhanced the deceased with care and in accordance with the wishes of the family.
  • Oversaw the delivery of framework project by standard team, which resulted in category.

Summaries

  • Adapted scheduling systems.
  • Achieved 29% compliance in regulatory processing.
  • Adhered to high standards of professionalism.
  • Supporter of bereaved family and friends who is emotionally aware and provides individualized care.
  • Known for doing work that is both compassionate and efficient.
  • Achieved 100% accuracy in critical reporting.
  • Within Miscellaneous, senior Funeral Director's Assistant and outstanding performer in project management and client relations.
  • Built strong community relationships.
  • Achieved 56% compliance accuracy.
  • Focused Funeral Assistant looking to contribute value to the Beacon Labs organization by leveraging 15 years of successful industry performance.

Accomplishments

  • Monitored and replenished job-specific supplies while reducing operational costs by 42% through careful vendor negotiation.
  • Facilitated remote participation for funerals via live-streaming technology, allowing 4 family members across Raleigh to witness ceremonies in real time.
  • Actively contributed to maintaining cleanliness and sanitation of the funeral home, ensuring compliance with all state and federal hygiene standards.
  • Resolved product issue through consumer testing.
  • Ensured timely and appropriate release of remains to families while overseeing federal and state documentation requirements.
  • Contributed to a 66% reduction in service delays through proactive management of vendor relations and scheduling timelines.
  • Implemented proactive grief outreach programs leading to increased participation in post-funeral counseling, improving retention by 27%.
  • Maintained meticulous post-service follow-up with families, resulting in 74% of clients expressing high satisfaction in aftercare services.
  • Negotiated with vendors to provide affordable options for economically sensitive client families, saving an average of $13 on funeral packages.
  • Provided empathetic and professional support during grief counseling services for over 10 family members, receiving consistent positive feedback.

Affiliations

  • National Funeral Directors & Morticians Association (NFDMA)
  • Professional Funeral Assistant Development Program
  • Society of Women Engineers
  • Federation of European Funeral Services
  • The Embalmers' Society
  • American Board of Funeral Service Education (ABFSE)
  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • American Marketing Association
  • Association of Information Technology Professionals

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Grief Recovery Specialist - Grief Recovery Institute, 2016
  • Hazardous Materials Transport Certification (for Funeral Industry) - Harbor & Co., 2018
  • Mortuary Science Associate Degree - Summit Group, 2024
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant
  • Occupational Safety and Health Administration (OSHA) Funeral Home Standards Certification
  • Cremation Liability Certification - NFDA

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