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Skills

  • Merchandising
  • Bilingual in German
  • Distribution center management
  • Skilled problem solver
  • Client relationship management
  • POS systems knowledge
  • Detail-oriented
  • Technical aptitude
  • Consistently meets sales goals
  • Employee training

Work Experiences

  • Increased profits by setting ambitious sales goals, motivating salespeople, directing improvements in customer service, and optimized.
  • Acted as the point of escalation for complex customer issues, decreasing time to resolution by 25% and boosting loyalty.
  • Achieved results in 6 months.
  • Tracked and prioritized work orders to meet daily production requirements.
  • Adjusted floor operations.
  • Assist in the development and implementation of marketing and concessions programs and initiatives.
  • Provided hands-on assistance to customers in order to provide support and stay up to date on their preferences and purchasing habits.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Respond to customer feedback quickly and effectively to ensure that issues are resolved quickly.
  • Achieved results during high-footfall periods.

Summaries

  • Floor Supervisor with 2 years of successful performance reporting and workflow optimization experience.
  • Offering 2 years of experience and eager to join Brightline in a dynamic, growth-oriented position in a fast-paced environment.
  • Successful Assistant Store Manager with 17 years of retail management experience.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Have 10 years of progressive experience in process improvement.
  • Experience with inventory management and merchandising.
  • Floor Supervisor who has a track record of consistently exceeding sales targets.
  • Decisive leader with an analytical mindset and a keen eye for detail.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.

Accomplishments

  • Recommended
  • Documented and resolved metric which led to initiative.
  • Applied innovative sales strategies during peak hours, increasing average transaction value by 79% and bolstering overall store profitability.
  • Integrated
  • Awarded 8 merit increases during the first 4 years of employment.
  • Won “Retail Sales Associate of the Month” Award in program.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Recorded
  • Collaborated with team of 6 in the development of process.
  • Guided

Affiliations

  • Six Sigma Certification process from Meridian
  • Society of Human Resource Management
  • Certified Store Manager designation from process
  • International Association of Administrative Professionals
  • Shopper Insights & Retail Analytics Forum
  • Occupational Safety and Health Administration (OSHA) Certification Holder
  • Certified Inventory Management Professional (CIMP) from Northwind
  • American Marketing Association
  • Retail Merchandising Leadership Association
  • Certified Retail Operations Professional (CROP) - Summit Group

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Sales Tactics for Retail Professionals Certificate - system
  • Strategic Leadership Essentials Online Certification - Adobe Creative Suite
  • Certified Retail Operations Leader (CROL) - Microsoft Excel
  • Certified Inventory and Stock Management Specialist (CISMS) - Summit Group
  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)
  • Google Certified Professional Cloud Architect
  • Certified Store Operations Manager (CSOM) - Harbor & Co.
  • Certified Public Accountant

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