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Skills

  • Operational improvement
  • First Aid/CPR
  • Efficient route forecasting and adjustment
  • Electronic Logbook Device (ELD) utilization
  • Preventative maintenance scheduling
  • Cargo weight distribution management
  • Recovering vehicles
  • Business operations
  • Cargo handling and securing high-value shipments
  • Flatbed truck expertise

Work Experiences

  • Maintained a clean, neat appearance in order to maintain a professional company image throughout each shift.
  • Built lasting relationships with key clients in Chicago, leading to a 49% increase in repeat business over one year.
  • Contacted customers to inform them of delayed delivery times, resulting in a 16% reduction in calls to support lines.
  • Used my well-honed negotiating skills to secure cost-effective process equipment pricing.
  • Achieved results in 17 months.
  • Managed efficient cargo transfers to keep routes on track.
  • Adapted to last-minute route changes.
  • Collaborated with an in-house safety officer to develop specialized training that improved team-wide CDL pass rates by 74%.
  • Kept a clean driving record by following all traffic laws, remaining cautious and alert in unfamiliar areas, and maintaining vehicle control at all times.
  • Handled customer complaints professionally, gathering all necessary information to make informed decisions and resolve issues.

Summaries

  • Achieved high levels of operational precision.
  • Quality assurance and process improvement are both well-trained.
  • Achieved 76% customer satisfaction.
  • Boosted load capacity by 81%.
  • Adjusted travel routes based on real-time traffic and weather data.
  • Costs were consistently reduced while profits were increased.
  • Adhered to the highest safety standards.
  • Certified CDL holder with deep knowledge of commercial vehicle operation regulations, consistently adhering to industry standards and maintaining a 10-year safety record.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 59% boost in overall fleet reliability.

Accomplishments

  • Monitored and recorded vehicle performance metrics, contributing data that improved future fleet management strategies by 21%.
  • Documented and resolved method which led to procedure.
  • Trained a team of 5 drivers on compliance with DOT and FMCSA regulations, improving adherence rates by 65%.
  • Coordinated multi-state deliveries of sensitive Power BI, resulting in zero reported incidents and consistent client commendations.
  • Communicated effectively with dispatchers and customers to ensure smooth delivery operations, reducing client complaints by 72%.
  • Improved the accuracy of load balancing calculations using Adobe Creative Suite, reducing wear on fleet vehicles and improving fuel efficiency by 83%.
  • Developed customized delivery schedules for VIP clients, raising on-time delivery rates by 58% and loyalty retention by 66%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Consistently met and exceeded the delivery target for time-sensitive Power BI, with a success rate of 76% on journeys exceeding 8 miles.
  • Resolved product issue through consumer testing.

Affiliations

  • Jaycees
  • National Association of Social Workers
  • Distribution and LTL Carriers Association (DLTLCA)
  • Certified Driver Trainer (CDT) by Truckload Carriers Association (TCA)
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • American Logistics Association (ALA)
  • Owner-Operator Independent Drivers Association (OOIDA)
  • Society of Women Engineers
  • Truckload Carriers Association (TCA)

Certifications

  • Passenger Endorsement (P Endorsement)
  • Transportation Worker Identification Credential (TWIC)
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Transportation Broker (CTB)
  • International Road Transport Union (IRU) Academy Certificate
  • Commercial Driver's License (CDL) - Class A Certification
  • CompTIA Security+
  • Hours of Service (HOS) Compliance Certification
  • Freight Broker License

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