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Skills

  • Cash handling and reconciliation
  • Daily operational coordination
  • High-volume dining
  • Cross-functional team coordination
  • Team collaboration and leadership
  • Food plating and presentation
  • Kitchen staff coordination
  • Relationship development
  • Inventory control and management
  • Operational improvement

Work Experiences

  • Was in charge of the day-to-day activities of 10 employees in metric establishment, fostering an inspiring environment to maximize employee satisfaction.
  • Developed new recipes, outlined steps, and instructed staff on how to properly prepare them.
  • Collaborated with vendors to maintain supply levels, reducing shortages by 59% while staying within the allocated budget.
  • Was in charge of food costs and inventory management.
  • Achieved a 41% decrease in employee turnover.
  • Accelerated transition periods.
  • Analyzed sales data trends to identify low-performing products and reallocated staff accordingly, increasing high-demand area productivity by 24%.
  • Achieved top customer satisfaction ranking in Austin.
  • Achievement recognized in 13 months.
  • Collaborated with vendors to maintain supply levels.

Summaries

  • Accomplished at managing operational oversight, tracking performance, and implementing process improvements for better outcomes.
  • Committed to improving customer experiences while lowering costs overall.
  • Analyzed trends.
  • Experienced Shift Manager Trainee with a track record of building and motivating strong restaurant teams to assist 15 customers on a daily basis.
  • Achieved high levels of customer satisfaction.
  • Achieved the Top Performer for best safety practices.
  • Strengths in performance reporting and workflow optimization backed up by Customer Service training.
  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Shift Manager Trainee with 15 years of successful quality assurance and client relations experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Coordinated with cross-functional teams for store improvements, resulting in a 17% reduction in customer complaints about service delays.
  • Devised a stock reordering schedule that maintained optimal inventory levels while reducing holding costs by 53%.
  • Led team during peak periods, allowing for a 43% reduction in wait times and improving overall customer throughput.
  • Issued corrective actions and developed improvement plans for underperforming staff, leading to a 40% increase in compliance and productivity.
  • Led team in smooth store opening and closing operations, ensuring a 48% reduction in time needed compared to previous procedures.
  • Implemented team incentives that drove a 46% increase in daily sales and cross-sell strategies.
  • Collaborated with team of 2 in the development of procedure.
  • Analyzed and adjusted shift schedules to maintain optimal staff coverage, decreasing overtime costs by 26%.
  • Monitored and adjusted daily labor allocations, leading to a 50% reduction in labor costs over the past year.
  • Resolved standard with shift performance reporting tools, automating data collection and saving 13 hours weekly in manual effort.

Affiliations

  • American Society for Quality (ASQ)
  • Health and Safety Professionals Association
  • Institute of Management Consultants USA (IMC USA)
  • National Restaurant Association (NRA) Member since 2023
  • Certified in Six Sigma Practices by standard
  • Rotary International
  • Foodservice Management Professional (FMP)
  • American Society of Safety Professionals
  • Member of the National Association for Catering and Events (NACE)
  • Toastmasters

Certifications

  • Certified Public Accountant
  • Food Safety Manager Certification - category 2015
  • Retail Management Certificate - Harbor & Co.
  • ServSafe
  • Certified Management Professional (CMP) - Vantage
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)
  • Team Leadership and Development Certification - Cedar Works 2021
  • Certified Supervisor Training (CST) - procedure
  • Customer Issue Escalation Management - Cedar Works 2019

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