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Skills

  • Customer technical support
  • Desktop support
  • Customer service
  • First Aid/CPR
  • Customer rapport building
  • Application support
  • Inventory management with Microsoft Excel
  • Data recovery
  • Team management
  • Mac systems

Work Experiences

  • Applied firmware updates to customer devices during routine maintenance, enhancing system performance and reducing failure rates by 49%.
  • Achieved Outstanding Service Award for outstanding customer service, consistently receiving positive reviews and maintaining a satisfaction rating of 20%.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Achieved a 43% uplift in sales during promotions.
  • Contributed to a 28% growth in online sales.
  • Kept track of running systems and entered commands to troubleshoot issues like process and category.
  • Assisted with diagnosing hardware components.
  • Assisted with repairing hardware components.
  • Increased company revenue by 17% beyond 6 months targets by upselling products and services.
  • Assisted clients in customizing their orders.

Summaries

  • Collaborated on cross-departmental projects.
  • OSHA and OSHA are proudly certified.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Effectively troubleshoots and resolves issues on its own.
  • Avoided backorders.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Costs were consistently reduced while profits were increased.
  • Aligned customer purchases with technical needs.
  • Excellent Computer Shop Assistant with 11 years of experience providing exceptional support to users at all levels.
  • Permissions, filters, and file sharing are all skills she possesses.

Accomplishments

  • Increased repair shop sales through targeted cross-selling strategies, achieving a 36% increase in complementary product purchases.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved repair workflow efficiency by implementing a digital tracking system, resulting in a 63% improvement in repair cycle time.
  • Maintained up-to-date knowledge of framework to provide advanced software and security guidance to customers, improving system reliability by 16% incidents reduced.
  • Kept up-to-date with the latest hardware and software products, contributing to informed product recommendations and improved customer satisfaction ratings.
  • Enhanced communication by documenting repairs and customer feedback into QuickBooks, resulting in a 84% increase in repair quality and consistency.
  • Implemented an optimized inventory management system using Microsoft Excel that decreased stock discrepancies by 31%, ensuring sufficient supply levels.
  • Revamped the shop’s website, integrating a new e-commerce platform that increased online sales by 62% within the first quarter of its launch.
  • Developed and delivered technical training sessions to coworkers, leading to a 50% improvement in technical service response times.
  • Conducted routine maintenance on shop demo PCs, applying updates and security patches that reduced system downtime by 6 hours per quarter.

Affiliations

  • Jaycees
  • TechRepair Network
  • American Marketing Association
  • Society of Human Resource Management
  • International Council of Nurses
  • Retail Management Association (RMA)
  • Consumer Technology Association (CTA)
  • Association of Computer Repair Business Owners (ACRBO)
  • International Association of Administrative Professionals
  • Freemason

Certifications

  • Certified Technology Specialist (CTS)
  • Apple Certified Mac Technician (ACMT)
  • CompTIA Cloud+ Certification
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • Certified In Information Technology (CI IT)
  • ESET Certified Security Administrator
  • Microsoft Office Specialist (MOS)

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