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Skills

  • Operational improvement
  • Student counseling
  • Career counseling and guidance
  • Group and individual instruction
  • Collaboration with Faculty and Administration
  • Academic advising
  • Cross-departmental collaboration
  • Differentiated instruction
  • Organization
  • Crisis communication and de-escalation

Work Experiences

  • Advised 24% of the student body.
  • Analyzed student performance data.
  • Advised students on financial aid strategies.
  • Achieved a 75% rise in student satisfaction.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with Dean and faculty.
  • Advocated for students in disciplinary hearings, resulting in fair outcomes while protecting student rights to due process.
  • Collaborated with Dean and faculty to implement inclusive curriculum adjustments for students with special needs, resulting in a 49% rise in classroom participation.
  • Achieved results across the two years.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Contributed to a 71% boost in academic confidence.
  • Student Support Specialist with 11 years of successful budget management and team leadership experience.
  • Committed to promoting student well-being through mental health programming, reducing stress-induced academic dropouts by 84%.
  • Strengths in quality assurance and client relations backed up by Miscellaneous training.
  • Collaborative and resourceful leader.
  • A special education professional with extensive experience working with students, identifying needs and assisting with various functions.
  • Contributed to 19% better outcomes for students.
  • Achieved results across a the past year period.
  • Achieved results in the 2016 academic year.

Accomplishments

  • Responded to and mediated student grievances, resolving 50% of issues within three years, and increasing overall student satisfaction.
  • Led the organization of program that saw participation from 7 students and professionals, fostering stronger student-community engagement.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved effectiveness of tutoring programs by integrating data-driven feedback and tracking, resulting in a 22% increase in student participation.
  • Improved program retention by 65% through the introduction of targeted academic and support services.
  • Designed and implemented individualized learning plans for 2+ students, increasing student satisfaction by 71%.
  • Developed and facilitated 9 diversity and inclusion workshops for students and staff, contributing to a more inclusive campus environment.
  • Reduced absenteeism by 32% through the introduction of targeted outreach and engagement programs.
  • Secured $18 in grant funding for student support, enabling new wellness and tutoring programs for Columbus district.
  • Implemented conflict resolution strategies for 11 student organizations, reducing interpersonal conflicts by 42%.

Affiliations

  • Association for Applied and Therapeutic Humor (AATH)
  • American Association of Suicidology (AAS)
  • National Education Association (NEA)
  • National Association of Social Workers
  • Association for Institutional Research (AIR)
  • Jaycees
  • American Association of Collegiate Registrars and Admissions Officers (AACRAO)
  • American School Counselor Association (ASCA)
  • Association for Supply Chain Management (APICS)
  • Association for University and College Counseling Center Directors (AUCCCD)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Behavioral Health Certification for Student Support Specialists
  • Certified Tutoring Professional (National Tutoring Association)
  • Basic Student Emergency Preparedness Certification
  • FocalPoint Certified Business Coach
  • Mental Health Awareness Training Certification (Youth Mental Health Canada)
  • Restorative Justice Facilitation Certification
  • Certified Peer Educator (CPE) – NASPA
  • Certificate in Collaborative Problem Solving
  • Financial Aid Administrator Certification (NASFAA)

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