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Skills

  • Active listening
  • Flexible scheduling
  • Promotional support
  • Travel planning
  • MS Office proficient
  • Advanced mathematical aptitude
  • Display design
  • Automatic call distribution ACD system
  • Sales reporting
  • Multi-Task Management

Work Experiences

  • Provided ongoing guest service, which included Asana recommendations.
  • Received numerous positive reviews praising my commitment to providing excellent customer service.
  • Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents.
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Customers were notified of upcoming sales events and promotions.
  • Provided a superior customer experience in order to build a loyal customer base.
  • Dealt with claims in accordance with the client's and the company's policies, procedures, best practices, and regulations.
  • Completed physical inventory counts each 6 months.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Trained 9 new salespeople each quarter.

Summaries

  • Footwear Lead is a sales professional who excels at exceeding sales goals and company expectations by building a strong client base and providing excellent customer service.
  • Flexible
  • Solid team player with a cooperative and positive attitude.
  • Articulate
  • Motivated
  • Service-driven
  • Motivated individual.
  • Footwear Lead with over 16 years of experience in retail and customer service.
  • A dedicated professional who can effectively solve problems.
  • Well-versed in HubSpot solutions and a strong communicator.

Accomplishments

  • Achieved status as one of 4 top sales performers in the region comprised of 10 stores.
  • Documented and resolved initiative which led to metric.
  • Process 6 WPM data entry rate, with 5% accuracy.
  • Initiated product knowledge sessions with vendors, leading to a 27% improvement in employee engagement and expertise.
  • Coordinated with the marketing team to create exclusive sales events, increasing footwear department revenue by 75%.
  • Monetary Transactions: Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Trained 8 new hires on footwear product knowledge and sales techniques, contributing to an improved department performance.
  • Increased sales 4% over two years.
  • Managed a high-volume footwear department with 6 SKU categories, consistently meeting monthly sales quotas.
  • Leveraged customer feedback on footwear fit and style to influence future product procurement, resulting in a satisfaction increase of 57%.

Affiliations

  • Certified master trainer in product knowledge and customer service via Brightline.
  • Member of the Footwear Distributors and Retailers of America (FDRA) since 2019.
  • Participated in digital merchandising innovation forums organized by the Digital Footwear Retailers Alliance.
  • Certified in KPI tracking for retail businesses from the National Footwear Leaders Forum.
  • Collaborated with the International Trade Council’s Footwear Export Development Sector in 2016.
  • Completed Visual Merchandising Optimization Program certified by Beacon Labs to boost store traffic.
  • Joined the Footwear Employees’ Union, advocating for safe and sustainable industry practices.
  • Attended the European Retail Academy’s Footwear Visual Merchandising Workshop in 2023.
  • Involved in the Product Management Circle of the FDRA, contributing to discussions on footwear innovations.
  • Member of the Women in Footwear Industry network, advancing leadership and diversity in retail.

Certifications

  • Sales Essentials Certificate
  • Accredited Footwear Quality Inspector Certification (AFQI) Beacon Labs
  • Footwear Design & Development Certification (FDDC) 2016
  • Global Footwear Market Competitiveness Certification Vantage
  • Microsoft Certified Application Specialist (MCAS)
  • Advanced Training in Footwear Innovation and Emerging Trends Northwind
  • Computer Training Certificate
  • Sales Manager Certificate
  • Footwear Material Innovation Certificate Meridian
  • Certified Sales Trainer (CST) – Footwear Industry

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