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Skills

  • Detail oriented
  • Crew coordination
  • Corporate policies
  • Guest satisfaction specialist
  • Crew assistance
  • Maintenance reports
  • Event promotion
  • Emergency care
  • Brand management
  • Service-oriented

Work Experiences

  • Collaborated with food & beverage teams to ensure customized catering options for conferences accommodating dietary restrictions, resulting in Excellence Award recognition for service quality.
  • Was able to quickly resolve service-related issues.
  • Researched and compared available vendors and locations to create cost-effective event budgets.
  • Category increased hotel revenue, profits, and market share.
  • Kept my team up to date on changes to the hotel's products, services, pricing, and policies.
  • Achieved a 71% increase in attendee satisfaction surveys.
  • Analyzed post-event feedback.
  • Was in charge of developing departmental goals, work schedules, budgets, and policies.
  • Built meaningful relationships with corporate partners.
  • Elicited feedback from guests via questionnaires in order to assess levels of satisfaction.

Summaries

  • Conference Services Manager with 15 years of event planning, business development, and process improvement experience.
  • Recognized on a regular basis for outstanding performance and contributions to the Travel and Hospitality industry's success.
  • Expert communicator dedicated to creating a positive, results-oriented team culture.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Among his accomplishments is the creation of a process app for use in the category industry.
  • Independent Conference Services Manager with over 9 years of experience planning events like weddings, sweet sixteens, bar and bat mitzvahs, and quinceaneras.
  • Professional, courteous service with a strong commitment to exceeding expectations.
  • Highly organized Conference Services Manager with experience planning and promoting framework events.
  • Knowledgable in a variety of design and testing methodologies.
  • All aspects of event planning are covered, including vendor management, contract negotiations, timeline development, and budget management.

Accomplishments

  • Documented
  • Represented
  • Maintained a guest satisfaction rating of greater than 2% since procedure.
  • Collaborated with team of 16 in the development of framework.
  • Documented and resolved procedure which led to process.
  • Developed a new post-event survey program using Adobe Creative Suite that improved feedback response rates by 21% and influenced future event improvements.
  • Earned “Employee of the Month” at framework in process.
  • Won
  • Improved
  • Prepared

Affiliations

  • National Speakers Association (NSA)
  • International Council of Nurses
  • Society for Incentive Travel Excellence (SITE)
  • American Hotel & Lodging Educational Institute (AHLEI)
  • Professional Convention Management Association (PCMA)
  • National Association of Social Workers
  • Sustainable Event Alliance (SEA)
  • National Association for Catering and Events (NACE)
  • Certified Event Designer (CED) certification
  • Association of Information Technology Professionals

Certifications

  • Certification in Corporate Event Planning – process
  • Certified Conference and Events Planner (CCEP)
  • Certification in Event Risk Management and Safety
  • Digital Event Strategist (DES) – Brightline
  • Certified Event Sales Professional (CESP)
  • Certified Public Accountant
  • Certified Protection Officer (CPO)
  • International Association of Conference Center (IACC) Certified
  • ServSafe
  • Hospitality Sales and Marketing Association International (HSMAI) Certification

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