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Skills

  • MS Office
  • Conflict resolution
  • Developing brand messaging
  • Relationship development
  • Problem resolution
  • Advanced Excel for data tracking
  • Customer service
  • Process automation software (Workday)
  • Process and procedure development
  • Merchandising operations

Work Experiences

  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Educated customers about promotions to increase sales.
  • Achieved results within 2021.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Taught newly hired Returns Supervisors how to upsell using risk assessment and performance reporting, boosting job expertise within several months.
  • Conducted research to find appropriate answers to customer questions.
  • Achieved results in 2020.
  • Devised and coordinated standard and category strategic plans, resulting in a $18 increase in sales revenue within 18 months.
  • Created a task schedule for Returns Supervisors based on their individual strengths and knowledge of vendor management.

Summaries

  • Returns Supervisor with 10 years of experience supervising employees in metric environments.
  • Costs were consistently reduced while profits were increased.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished Returns Supervisor with expertise in process optimization and team leadership, successfully achieving cost savings of $16 through data-driven trend analysis and renewed refund strategies.
  • Client-facing professional with a positive attitude and expertise in budget management and project management.
  • Accomplished Returns Supervisor.
  • Achieved measurable improvements in return processing time.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Strengths in client relations and workflow optimization backed up by Miscellaneous training.

Accomplishments

  • Documented and resolved category which led to metric.
  • Spearheaded a department-wide initiative that resulted in a 29% increase in returning item refurbishment, leading to reduced disposal costs.
  • Contributed to a cross-departmental initiative to improve customer communications around returns, leading to a 79% reduction in redundant customer inquiries.
  • Collaborated closely with the finance department to develop a refund strategy that cut refund processing time by 17%. Achieved Excellence Award in customer service.
  • Introduced an automated label printing system for return orders, reducing manual input errors by 64% and streamlining the workflow.
  • Created a customer feedback mechanism within the return process, increasing positive customer sentiment by 67%.
  • Successfully handled complex escalations with a 52% resolution rate, maintaining customer satisfaction throughout all returns processes.
  • Developed and recommended new return policy procedures that were later adopted company-wide, leading to a 7% improvement in operational consistency.
  • Collaborated with team of 15 in the development of category.
  • Handled high-volume returns during peak seasons, processing an increase of 84% returns without compromising accuracy or customer satisfaction.

Affiliations

  • International Customer Relationship Management Institute (ICRMI)
  • Certified Manager of Return Goods (CMRG) by procedure
  • Lean Six Sigma Green Belt - Certification Holder
  • Technical Consumer Products Network
  • Council of Supply Chain Management Professionals (CSCMP)
  • Association for Operations Management (AOM)
  • Society of Women Engineers
  • Rotary International
  • Returned Goods Professional Certification (RGPC)
  • Institute of Supply Chain & Logistics Professionals

Certifications

  • Customer Relationship Manager (CRM) Certification Microsoft Excel
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified ERP Professional - Returns Module Power BI
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)
  • Microsoft Excel Advanced Certification – 2021
  • Certified Inventory Optimization Specialist (CIOS)
  • Google Certified Professional Cloud Architect

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