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Skills

  • Process improvement
  • Budgets
  • Marketing strategy
  • Process automation software (Workday)
  • Defective product analysis
  • Merchandising operations
  • Collaboration with finance for refund strategy
  • MS Office
  • Fraud detection techniques
  • Supervision

Work Experiences

  • Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Increased market share and earned #11 ranking by leapfrogging competitors.
  • Achieved Innovation Award for superior returns management as a result of exceptionally low return error rates maintained throughout 2018.
  • Achieved results within 2021.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Taught newly hired Returns Supervisors how to upsell using risk assessment and performance reporting, boosting job expertise within several months.
  • Achieved improvement in 2024.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Collaborated with human resources.

Summaries

  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Achieved cost savings of $9 over 7 months.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 68% improvement in departmental efficiency within 2015.
  • Returns Supervisor is a multi-talented Returns Supervisor who is consistently rewarded for planning and operational improvements.
  • Achieved measurable improvements in return processing time.
  • Astute Returns Supervisor who is dedicated to providing excellent customer service and assistance.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Always looking for new ways to increase revenue and improve customer satisfaction.
  • Accomplished Returns Supervisor.

Accomplishments

  • Resolved product issue through consumer testing.
  • Implemented data-driven strategies based on returned item analysis, leading to actionable insights that reduced return volume by 82% for high-return products.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a standardized reporting structure that improved communication between the returns team and senior management, leading to better strategic decision-making.
  • Collaborated with IT to integrate a returns tracking module within the ERP system, boosting data visibility and improving efficiency.
  • Implemented detailed performance metrics for the returns team, resulting in achieving Excellence Award for the highest productivity within 2016.
  • Spearheaded a department-wide initiative that resulted in a 29% increase in returning item refurbishment, leading to reduced disposal costs.
  • Established cross-functional collaboration with the warehouse and logistics teams to streamline the return process, accelerating processing speed by 35%.
  • Reduced waste by promoting resale and donation of items that couldn’t be restocked, saving the company 13% in disposal costs.
  • Optimized returns processing workflow, resulting in a 31% reduction in return handling time and delivering measurable cost savings for the department.

Affiliations

  • Society of Human Resource Management
  • Logistics Management Professionals Group
  • Toastmasters
  • Customer Support & Returns Initiative
  • Society of Women Engineers
  • Certified Manager of Return Goods (CMRG) by procedure
  • Project Management Institute (PMI)
  • Project Management Institute
  • Council of Supply Chain Management Professionals (CSCMP)
  • American Production and Inventory Control Society (APICS)

Certifications

  • Customer Service and Returns Management (CSRM)
  • APICS Certified Supply Chain Certification (CSCP)
  • Certified in Warehouse Management (CWM)
  • Certified Leadership Coach – Business Operations Summit Group
  • Continuous Process Improvement Certification 2023
  • Occupational Safety and Health Administration (OSHA) Certification
  • ISO 9001 Lead Auditor Certification
  • Microsoft Excel Advanced Certification – 2021
  • Training and Facilitation Certification – Meridian
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)

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