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Skills

  • Dispute resolution
  • Customer service
  • KPI tracking for payment functions
  • Supervision
  • Payment compliance enforcement
  • Codes reviewing
  • Detailed financial reporting
  • End-to-end payment lifecycle management
  • Process improvement
  • Payment processing optimization

Work Experiences

  • Caught payment irregularities.
  • Engaged in contract renegotiations with vendors.
  • Transported Asana to 6 months customer locations.
  • Achieved a record $5 in collections for 2015, utilizing proactive communication and relationship-building skills.
  • Collaborated with the IT team to overhaul security protocols, eliminating potential exposure to process fraud and securing $27,000 in assets.
  • Automated manual processes.
  • Achieved a 72% boost in payment speed.
  • Employed relationship-building skills.
  • Contributed to record-low delinquency rates of 68% %.
  • Earned PMP to further enhance knowledge of global payment networks, resulting in faster resolution of international payment challenges.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Payment Specialist with 10 years of successful process improvement and cross-functional collaboration experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a $11,000 recovery of outstanding accounts.
  • Administered daily payment batches.
  • Award-winning Payment Specialist.
  • Payment Specialist is a multi-talented Payment Specialist who is consistently rewarded for planning and operational improvements.
  • Conducted internal audits.
  • Skilled in tracking payments, resolving billing issues, and preparing account statements.
  • Collaborated with banks for on-time payments.

Accomplishments

  • Implemented auditing standards that increased fraud detection accuracy by 26%, safeguarding company assets.
  • Resolved product issue through consumer testing.
  • Established new vendor management protocols, improving on-time payment delivery by 52% across 14 vendors.
  • Created and implemented automated validation controls, improving payment accuracy by 44%.
  • Improved financial data accuracy by 32% through system audits and error-tracking methodologies.
  • Achieved Scrum Master, leading to the successful modernization of outdated payment protocols, improving workflow efficiency by 72%.
  • Enhanced reporting accuracy by integrating payment analytics software, increasing financial reporting consistency by 41%.
  • Reduced client queries by 24% post-transaction by introducing automated confirmation systems, leading to improved client satisfaction.
  • Recovered $80,000 in disputed payments through a systematic review of financial records and prompt stakeholder communication.
  • Processed over $205,000 in monthly transactions for Tableau, maintaining 100% accuracy in payment reconciliation.

Affiliations

  • Society of Women Engineers
  • Society for Worldwide Interbank Financial Telecommunication (SWIFT) Certification Holder
  • Institute of Finance & Management (IOFM) Member
  • Freemason
  • Council of Electronic Payment Solutions (CEPS) Member
  • Association for Supply Chain Management (APICS)
  • International Association for Payment Processing (IAPP) Member
  • Certified Payment Specialist by system
  • Certified in Risk and Information Systems Control (CRISC) Credential Holder
  • Cryptocurrency and Blockchain Payment Network (CBPN) Affiliate

Certifications

  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • NACHA Certified Payments Risk Professional (CPRP)
  • Certified Treasury Professional (CTP) by the Association for Financial Professionals (AFP)
  • CompTIA A+ Technician
  • Certified Anti-Money Laundering Specialist (CAMS) by ACAMS
  • Certified Financial Risk Manager (FRM) by Global Association of Risk Professionals (GARP)
  • AML Foundations Certificate by the American Bankers Association (ABA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Information Systems Security Professional (CISSP) by program

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