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Skills

  • Organization
  • Advanced itinerary creation
  • Project organization
  • Emergency rebooking management
  • Customer satisfaction improvement
  • Last-minute travel bookings
  • Budgets
  • Business operations
  • Supervision
  • Executive-level customer service

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Achieved Outstanding Service Award for outstanding service.
  • Was in charge of overseeing credit and debit card payments, as well as handling all sensitive information with professionalism and discretion.
  • Looked for industry trends on social media and through online sources.
  • Affected business travel decisions.
  • Assisted clients with visa expectations.
  • Asked open-ended questions to better understand client needs and determine the best international travel offerings.
  • Coordinated complex global travel itineraries for C-suite executives, ensuring seamless travel experiences across multiple time zones and regions.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Authored quarterly travel trend reports to advise senior leadership on market fluctuations affecting business travel decisions.

Summaries

  • Boosted itinerary accuracy.
  • Travel sales expert with strong administrative skills and previous experience working for reputable agencies.
  • Achieved a 85% boost in overall client satisfaction.
  • Coordinated travel logistics for global events.
  • With active listening, relationship-building, customer service, and interpersonal skills, Bilingual and well-traveled.
  • Consistently received outstanding feedback from executive clients.
  • Created efficient, enjoyable itineraries for high-level executives.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Executive Travel Counselor with 7 years of successful cross-functional collaboration and vendor management experience.
  • Achieved cost reductions of up to 24%.

Accomplishments

  • Collaborated with the finance team to implement budget constraints on executive travel, resulting in an annual savings of 15.
  • Coordinated the dietary and comfort preferences of high-level execs on international flights, increasing client satisfaction with the travel experience by 73%.
  • Delivered tailored executive travel plans for multinational corporations, resulting in a 25% retention of high-value accounts.
  • Documented and resolved system which led to method.
  • Collaborated with the HR department to develop travel safety protocols for international travel, contributing to an incident-free year for 2015.
  • Provided VIP concierge services, leading to a 43% improvement in client satisfaction scores.
  • Developed standard operating procedures for managing urgent and complex travel requests, decreasing service handling time by 60% minutes.
  • Worked directly with travel vendors to expedite bookings for last-minute travel, reducing downtime by 58% hours/days per trip.
  • Developed and enforced corporate travel policies that increased compliance rates by 62% across the Midwest.
  • Designed international travel strategies that saved the company 9 on hotel accommodations and airfare annually.

Affiliations

  • Meeting Professionals International (MPI) - Collaborated on logistics for high-profile business events co-located with executive travel itineraries.
  • Business Travel Trends Forum - Member, actively researching and reporting on emerging trends influencing executive travel decisions globally.
  • Jaycees
  • Aviation Suppliers Association (ASA) - Worked with stakeholders to secure favorable terms on private jets and premium charter services.
  • International Council of Nurses
  • Toastmasters
  • American Institute of Travel Advisors (AITA) - Regularly contribute to discussions on optimizing global travel itineraries and cost management.
  • International SOS - Member, with a focus on international travel security and risk management for executive clientele.
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Travel Counselor (CTC) – program
  • Certified Specialist in Group Travel (CSGT) – The Travel Institute
  • American Hotel & Lodging Educational Institute (AHLEI) Hospitality Management Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR Certified
  • Accredited Cruise Counselor (ACC) - method
  • Travel Risk Management Certification – GBTA
  • Certified Travel Associate (CTA) – category
  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)

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