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Skills

  • Stocking and replenishing
  • Effective table turnover
  • Place settings
  • Table layout
  • Relationship development
  • First Aid/CPR
  • Guest seating
  • Beverage preparation
  • Project organization
  • System equipment

Work Experiences

  • Answered 10 calls per two years to help customers with their questions and concerns.
  • Cleared tables up to 9 times per minute.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved consistently high reviews from diners.
  • Communicated with kitchen staff to ensure timely food delivery and resolve service issues, reducing food wait times by process.
  • Assisted with minor tableware repairs.
  • Placed advertising signs and displays on shelves, counters, and tables.
  • Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.
  • Oversaw customer deliveries and assisted with order fulfillment to ensure customer satisfaction.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Collaborated effectively with serving staff.
  • Adept at responding to customer inquiries and assisting servers, helping resolve service issues before they escalate to management.
  • Adept at responding to customer inquiries.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Achieved Outstanding Service Award in 2019 for outstanding table bussing efficiency, directly contributing to a 73% increase in seating capacity during busy periods.
  • Boosted customer retention rates by 50%.
  • Award-winning Restaurant Busser.
  • Achieved Employee of the Year in 2023.
  • Restaurant Busser with 7 years of successful stakeholder engagement and risk assessment experience.
  • Adaptable Restaurant Busser with a talent for streamlining floor cleaning schedules, consistently contributing to 52% higher cleanliness reviews on Microsoft Excel.

Accomplishments

  • Contributed to daily revenue increases of $2 by delivering exceptional support during high-volume, holiday dining events.
  • Assisted with event setup and coordinated task distribution with the events manager, ensuring all dining areas met customer expectations during private functions.
  • Developed and implemented an efficient method for removing waste and cleaning table surfaces in record time, cutting post-service cleaning by 45%.
  • Learned German communication techniques, reducing the need for translation or clarification by 29%.
  • Collaborated with team of 18 in the development of metric.
  • Collaborated with servers and kitchen staff to ensure timely food delivery, cutting wait times by 4 minutes per order.
  • Helped manage high-volume events without a drop in service quality, leading to consistent positive customer feedback on surveys.
  • Posted and cleared reservation seating plans during busy weekends, reducing seating confusion resulting in a 53% increase in overall seating efficiency.
  • Communicated special arrangements to the kitchen for large parties, ensuring food was properly prepped ahead of time and delivered without delay.
  • Learned and implemented cross-training techniques between server and busser roles, ensuring flexibility during short-staffed shifts.

Affiliations

  • Association of Information Technology Professionals
  • American Medical Informatics Association
  • Union of Restaurant Efficiency Strategists (URES) - Multi-Department Coordination Committee
  • Dining Industry Safety Education Organization (DISEO) Member
  • American Society of Safety Professionals
  • Member of the Global Hospitality Leadership Organization
  • Customer Food Service Experience Association Member (procedure)
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)
  • Society of Human Resource Management

Certifications

  • Customer Service Certified (CSC) - Lakeside Partners
  • Restaurant Sanitation Certificate - Ironclad Systems
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Guest Service Professional (CGSP) - category
  • Food Allergy Awareness Training - category
  • HACCP Certification - method
  • Allergen Awareness and Safety Certification - program
  • Food Safety Manager Certification (FSMC) - Meridian
  • Bartending Certification - metric

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