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Skills

  • Program files maintenance
  • Office administration
  • Project management
  • Cross-functional team collaboration
  • Sage 50 US
  • Customer relations and communications
  • Executive presentations
  • Database administration
  • Sorting and labeling
  • AP/AR proficiency

Work Experiences

  • Completed forms, reports, logs, and records to expedite the processing of all human resources documentation.
  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Improved customer service ratings by 5% by training 14 new employees on proper phone handling techniques.
  • Completed special projects on time and on budget, exceeding the goals of both the method department and the organization as a whole.
  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Oversaw 7 calendars in order to coordinate meetings, appointments, and events strategically.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.

Summaries

  • Commended for cultivating a positive work culture by interacting with employees and customers cheerfully.
  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.
  • Team player who is knowledgeable in risk assessment and budget management.
  • Committed to high-quality organization and office management, as well as problem-solving skills.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Asana expert with exceptional risk assessment and typing abilities.
  • Prepared to bring 18 years of experience to Ironclad Systems and take on a new and challenging role.
  • Expert at multitasking in a fast-paced environment.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Bringing 7 years of outstanding performance in related roles to the table.

Accomplishments

  • Collaborated with design and production on cover design and marketing assets, directly contributing to a product sales growth of 21%.
  • Managed editorial calendar for 18 ongoing projects, ensuring timely content delivery and publication.
  • Coordinated and hosted initiative featuring bestselling authors, leading to 65% increase in media coverage and brand recognition.
  • Facilitated author event planning, from scheduling to execution, leading to 49% higher attendance compared to previous events.
  • Trained 12 colleagues and interns on publishing software, fostering a more skilled and self-sufficient team.
  • Optimized workflow between editorial and production departments, which led to a reduction in project turnaround time by 55%.
  • Redesigned internal project reports, improving communication between editorial, design, and production departments, and enhancing workflow efficiency by 31%.
  • Improved author and vendor relationships by implementing streamlined communication protocols, cutting processing time by 44%.
  • Worked with the design team to ensure layout and formatting consistency across 16 publications, reducing revision time by 46%.
  • Analyzed reader feedback and incorporated suggestions into future editions, improving reader satisfaction scores by 53%.

Affiliations

  • Association of University Presses
  • International Council of Nurses
  • Association of American Publishers
  • National Association of Social Workers
  • Society of Women Engineers
  • National Federation of Advanced Information Services
  • Digital Publishing Publishers Association
  • The Chicago Manual of Style Online Member Group
  • International Association of Scientific, Technical, and Medical Publishers
  • Women’s Media Group

Certifications

  • Certificate in Technical Editing - system
  • Copy Editing Certification - Meridian
  • SHRM Certified Professional (SHRM-CP)
  • Certified Proofreader – Harbor & Co.
  • CompTIA Network+
  • Certificate in Book and Journal Publishing - Cedar Works
  • ServSafe
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)

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