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Skills

  • Catastrophe claims management
  • System equipment
  • Business operations
  • Conflict resolution in complex claim scenarios
  • Claims-cycle time reduction
  • On-site inspections and assessments
  • First Aid/CPR
  • Operational improvement
  • Relationship development
  • Decision-making under high-pressure conditions

Work Experiences

  • Achieved Six Sigma in risk management.
  • Addressed major catastrophes in Raleigh.
  • Achieved policyholder satisfaction ratings of 77% or higher.
  • Boosted speed of claims resolution post-initiative.
  • Achieved certification in 2018.
  • Accurately calculated hurricane damage.
  • Oversaw the delivery of standard project by initiative team, which resulted in program.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assessed structural collapses after initiative.
  • Acted as the regional point of contact for the catastrophe department.

Summaries

  • Within Miscellaneous, senior Catastrophe Claim Representative and outstanding performer in stakeholder engagement and risk assessment.
  • Hardworking Catastrophe Claim Representative with 17 years of telecommuting experience meeting customer needs.
  • Avoided up to $6 in potential fines.
  • Certified Catastrophe Claim Representative with specialized skills in assessing and settling catastrophe claims quickly in high-stress environments, delivering results under 6 months.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Catastrophe Claim Representative with 10 years of experience, dedicated to providing personalized, courteous service.
  • Expert at providing insurance coverage advice to current and potential clients, as well as processing applications, payments, and corrections.
  • Expert in all aspects of the insurance sales cycle, including prospecting and follow-up.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Calculated total losses quickly.

Accomplishments

  • Resolved customer disputes on high-profile multi-million dollar claims, reducing potential litigation costs by $9.
  • Expedited claims settlements worth over $13 by reconstructing missing documentation following framework, receiving high praise from policyholders.
  • Resolved product issue through consumer testing.
  • Designed and implemented procedures for proactive communication with policyholders preemptively before high-risk disaster events, driving 69% decrease in claims-related disputes.
  • Collaborated with underwriters and legal teams to resolve complex, multi-state hurricane claims, resulting in a litigation reduction rate of 37%.
  • Reduced claim investigation delays by introducing a faster electronic documentation system using Jira, improving overall client response time.
  • Implemented client communication strategies post-initiative, leading to improved satisfaction and retention rates by 23%.
  • Compiled detailed damage assessments which contributed to faster settlement processing for claims valued at over $5 following method.
  • Developed a new post-disaster workflow using SAP, reducing overall response time for high-priority claims by 42%.
  • Led claim settlement negotiations for multi-claim litigation cases following natural disasters, ensuring compliance with both regional and national regulations in 2017.

Affiliations

  • Lions Club
  • Affiliate of the National Weather Association (NWA)
  • Local Chapter of the National Safety Council (NSC)
  • National Alliance for Insurance Education & Research
  • International Risk Management Institute (IRMI) Membership
  • Institute for Business & Home Safety (IBHS)
  • Membership in State Association of Independent Insurance Adjusters
  • Climate Risk Insurance and Protection Task Force (CRIPTF)
  • Chartered Property Casualty Underwriters (CPCU) Society
  • International Council of Nurses

Certifications

  • Fraud Claim Law Specialist (FCLS) - 2015, Brightline
  • Certified Water Damage Restoration Technician - 2020, Northwind
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Certified Insurance Counselor (CIC) 2015 – Vantage
  • Leadership in Claims Management Certification - 2019, Meridian
  • Cisco Certified Internetwork Expert (CCIE)
  • Associate in General Insurance (AINS) - 2019, Vantage
  • Salesforce

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