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Skills

  • Agile methodology adoption
  • Change management during migrations
  • Database management software
  • MS Office
  • Relationship development
  • Virtualization technologies
  • Regulatory compliance
  • Collaboration with DevOps teams
  • Supervision
  • Engineering standards

Work Experiences

  • Built scalable monitoring and alerting systems, reducing incident response times by 19% and saving $12 in lost revenue per year.
  • Achieved a 81% improvement in project resolution times.
  • Collaborated in securing Employee of the Year for operational excellence by implementing a customer-first, streamlined engineering management process.
  • Championed the implementation of a large-scale procedure migration project.
  • Improved the overall performance of existing system software by fixing coding errors, upgrading interfaces, and improving overall performance.
  • Assisted in securing 13 in funding for advanced system upgrades by presenting a detailed ROI analysis on performance improvements.
  • Created method scripts for daily maintenance tasks such as indexing and table analysis.
  • Stored, retrieved, and manipulated data in order to perform a detailed analysis of the performance of system databases over a three years period.
  • Achieved zero compliance violations during 2016 review.
  • Bridged the gap between engineering and customer-facing teams by organizing quarterly knowledge sessions, leading to a 67% increase in client satisfaction scores.

Summaries

  • Systems Engineering Manager is a multi-talented Systems Engineering Manager who is consistently rewarded for planning and operational improvements.
  • Achieved a 60% reduction in downtime.
  • Delivered cost-effective upgrades.
  • Collaborated closely with executive teams to align technology strategies with financial goals, securing a $54,000 budget increase for future innovations.
  • Achieved 84% lower latency.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strengths in quality assurance and budget management backed up by Computers Software training.
  • Completed projects ahead of schedule.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Dedicated Systems Engineering Manager.

Accomplishments

  • Documented and resolved standard which led to procedure.
  • Redesigned incident management processes and integrated automated alerting systems, leading to a 61% reduction in Mean Time to Resolution (MTTR).
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Headed vendor selection process for infrastructure upgrades, leading to a 51% cost reduction in hardware procurement over a two years period.
  • Directed a team during the integration of new vendor software, reducing time to deployment by 70% while cutting software costs by $12.
  • Led engineering efforts for a large-scale infrastructure refactoring, resulting in improved system resilience and a 73% improvement in recovery time after incidents.
  • Managed a team of 3 engineers responsible for delivering complex, multi-phase technical implementations, resulting in a 84% reduction in project timelines.
  • Resolved product issue through consumer testing.
  • Achieved ITIL and leveraged expertise to improve systems architecture, reducing IT maintenance costs by $6 annually.
  • Maintained ServiceNow servers across multiple locations, ensuring a 68% uptime guarantee, exceeding industry standard SLAs.

Affiliations

  • International Association of Administrative Professionals
  • Association for the Advancement of Artificial Intelligence (AAAI)
  • Society for Information Management (SIM)
  • American Society of Mechanical Engineers (ASME)
  • Freemason
  • Data Management Association International (DAMA)
  • Society of Women Engineers
  • Society of Human Resource Management
  • International Council on Systems Engineering (INCOSE)
  • International Test and Evaluation Association (ITEA)

Certifications

  • Certified Systems Engineering Professional (CSEP) – Brightline
  • CompTIA Cloud+ – CompTIA
  • SANS GIAC Security Essentials Certification (GSEC) – SANS Institute
  • Agile Certified Practitioner (PMI-ACP) – Project Management Institute
  • Oracle Certified Professional: Cloud Architect – Oracle
  • TOGAF 9.2 Certified – The Open Group
  • Red Hat Certified Engineer (RHCE) – Red Hat
  • Lean Six Sigma Green Belt Beacon Labs
  • Certified DevOps Leader (DevOps Institute)
  • Certified Information Systems Auditor (CISA) - program

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