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Skills

  • Employee training
  • Sales expertise
  • Concentration
  • Managing changing priorities
  • Team Leadership
  • Changing beer kegs
  • Deboning meat
  • To-go order preparation
  • Inventory management
  • Upselling techniques

Work Experiences

  • Baked breads, cookies, and other bakery items after proofing the dough.
  • All products were received, inspected, and logged for shipment accuracy, temperature, and quality.
  • Created unique drink and cocktail offerings to improve the bar's reputation.
  • Restocked the salad bar and buffet for lunch and dinner service.
  • Maintained a professional relationship with union officials that was appropriate.
  • Increased bar revenue by 9% through the creation and marketing of featured cocktails.
  • Stocked recipe cards, product coupons, and promotional materials in "point of purchase" areas.
  • Memorized restaurant wine stock and appropriate entree pairings, resulting in $9 in daily wine sales.
  • Responded to guest concerns and resolved all issues to the satisfaction of the guests.
  • I'm an expert baker of artisan breads and pastries.

Summaries

  • Store Manager with 10 years of experience in grocery and natural foods stores.
  • Capable of performing opening and closing tasks, as well as cleaning and restocking the bar.
  • Work as a grocery store cashier with a marketing background and a passion for providing excellent customer service.
  • Lead Bartender is a friendly, helpful Lead Bartender who is punctual and willing to work a flexible schedule.
  • A member of the restaurant's service team who is well-versed in mixology and popular craft beers.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Exceptional at overcoming obstacles and streamlining processes.
  • Lead Bartender with over 9 years of experience in customer service environments.
  • Food and wine pairing is something she excels at.
  • Looking for a position as a Grocery Store Manager with a dynamic, customer-focused team.

Accomplishments

  • Consistently held the position of best performing store in the region.
  • Resolved product issue through consumer testing.
  • Sustained a high performing team and minimized employee turnover.
  • Initiated a bar menu refresh using seasonal ingredients, increasing average drink sales per customer by 22%.
  • Revamped drink presentation techniques, which increased customer satisfaction and social media reviews by 70%.
  • Developed an in-house bartender training program that cut new hire turnover by 84% over several months.
  • Streamlined data analysis, resulting in process.
  • Was responsible for managing daily cash counts and ensuring a 20% accuracy rate across all transactions.
  • Provided outstanding customer service that contributed to the honor of “Best Grocery Store” in category.
  • Achieved 77% growth in bar efficiency by re-engineering shift scheduling and increasing cross-training opportunities.

Affiliations

  • Society of Women Engineers
  • Bartender Mentor Program at procedure
  • International Bartenders Association (IBA)
  • Hospitality Leadership Certification from Beacon Labs
  • Lions Club
  • International Council of Nurses
  • Association for Computing Machinery
  • Service Employees International Union (SEIU) Chapter 6
  • BarSmarts Certification Program
  • International Association of Administrative Professionals

Certifications

  • Tips Certification (Training for Intervention Procedures)
  • Certified Hospitality and Tourism Management Professional (CHTMP)
  • Certification in Menu Mixology from method
  • SafeBartending Certification 2020
  • Advanced Mixology Certification from Ironclad Systems
  • Responsible Beverage Service (RBS) Certification
  • CompTIA Network+
  • OSHA: Food Handling
  • Certified Bar Event Planner 2022
  • Certified Hospitality Department Trainer (CHDT)

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