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Skills

  • Long-term account management
  • Client acquisition strategies
  • On-site product demonstrations
  • Customer needs analysis
  • Customer Relationship Management (CRM)
  • Customer needs assessment
  • Post-sale customer feedback loop
  • Customer satisfaction surveys
  • Multi-year deal structuring
  • Digital Transformation Initiatives

Work Experiences

  • Achieved 5 new contract wins.
  • Finalized ServiceNow agreements by negotiating prices and setting up contracts.
  • Pushed for the launch of a contact management system in order to achieve 100% client organization.
  • Accelerated team performance.
  • Addressed customer marketing needs by creating and designing ads that promoted advertisers' goods and services.
  • Designed and implemented store displays to boost sales and revenue.
  • Worked with vendors and customers to improve delivery schedules and increase customer satisfaction from the beginning.
  • Established and serviced 17 accounts in my assigned territory.
  • Planned and implemented inventory management for each store.
  • Informed customers about new services and updated their accounts.

Summaries

  • Senior Sales Representative with 10 years of Healthcare experience and a strong commitment to mentoring.
  • Expert in the use of framework CRM software and lead optimization.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Technical Sales Advisor with risk assessment and client relations abilities.
  • Exceptional communication and organizational skills, as well as a hardworking, personable, and entrepreneurial personality.
  • Senior Sales Representative with a track record of departmental leadership.
  • Risk assessment in system settings and cross-functional collaboration in budget management settings.
  • Individual who is dependable and has the ability to see opportunity where others have failed.
  • Known for contributing to territory expansion and putting a premium on customer satisfaction.
  • Organize and proactive approach to capturing new customers and capitalizing on emerging opportunities in procedure territories.

Accomplishments

  • Optimized the implementation of automated follow-up workflows in CRM, resulting in a 40% boost in lead conversion.
  • Boosted post-sales client support satisfaction scores by 85% through enhanced troubleshooting protocols and faster resolution times.
  • Provided technical advisory services on multi-million dollar bids, supporting business growth by acquiring five new flagship accounts.
  • Developed and maintained strong relationships with engineering and product departments to address client needs, resulting in a 53% rise in customer retention.
  • Traveled extensively to meet with potential clients and guide them through technical evaluations, resulting in 2 new signed contracts within 6 months.
  • Achieved PMP, enhancing ability to sell and support highly technical solutions within targeted accounts.
  • Utilized CRM data analysis to identify sales opportunities, supporting a 20% increase in pipeline development.
  • Drove technical product improvements by consulting with internal teams and customers, improving client product satisfaction scores by 78% points.
  • Created and delivered customized solution presentations that addressed both technical and business challenges, increasing win rates by 56%.
  • Collaborated with the finance team to introduce dynamic pricing models, increasing client acquisition by 42%.

Affiliations

  • Participant, Account-Based Sales Training Event 2023
  • Member, Sales Engineering Society framework
  • Active Member, Association of Strategic Technical Sales Professionals framework
  • Member, Customer Success Professionals Networking Group the Midwest standard
  • Fellow, Technical Account Management Think Tank 2024
  • Affiliate, American Digital Transformation Association system
  • Certificate, Power BI-Focused Product Management Training 2016
  • Member, Cloud Strategy & Sales Association initiative
  • Certified Associate, Technical Sales Management Certification Program - 2017
  • Graduate, Jira Market Analysis Certification Program 2024

Certifications

  • Certified Business Development Expert (CBDE)
  • Certified CRM Technology Specialist (CCRMS)
  • Certified Pre-Sales Engineer (CPSE) by SAP
  • Association for Project Management (APM)
  • Internet of Things (IoT) Sales Professional Certification
  • Cisco Certified Network Associate (CCNA)
  • Advanced Solutions Lab Training (Google Cloud)
  • American Academy of Financial Management (AAFM)
  • Certified Public Accountant (CPA)
  • Leadership in Sales Management (Cert.)

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