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Skills

  • Team building
  • Business Planning
  • Process improvement
  • Data analytics in training assessment
  • Data collection and analysis
  • Metric equipment
  • Regulatory compliance
  • Budget allocation and resource optimization
  • Project organization
  • Business analysis

Work Experiences

  • Achieved a 31% increase in employee satisfaction.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 9%.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Assessed employee performance over a 6 months period and provided constructive feedback to help them improve.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Taught Training Team Managers and Training Team Managers effective customer service techniques, resulting in a 4% increase in client satisfaction.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Increased employee morale and decreased turnover by 7%.

Summaries

  • Expertise in technology and product development.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Strategic planning, stakeholder engagement, and project management are all well-trained.
  • Clear understanding of workflow optimization and stakeholder engagement as well as team leadership training.
  • Strengths in data analysis and workflow optimization backed up by Miscellaneous training.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Created a recognition-based performance improvement system, raising engagement scores by 73% and overall performance metrics by 55%.
  • Led the training and development strategy overhaul, incorporating OSHA requirements, which improved certification compliance by 73%.
  • Led a remote training program that improved employee productivity by 18% using Adobe Creative Suite for virtual facilitation.
  • Established best practice training sessions that aligned with key business goals, reducing compliance deviations by 47% over 6 months.
  • Designed and launched a leadership training curriculum that contributed to a 37% increase in internal promotions over two years.
  • Implemented a new peer-to-peer training model, reducing instructional costs by 5 while maintaining a 82% satisfaction rate.
  • Resolved product issue through consumer testing.
  • Established regional leadership training programs that saw a 73% increase in leadership position fills from the internal talent pool.
  • Implemented adaptive learning modules personalized for different employee learning styles, resulting in 69% faster skill acquisition.
  • Directed training needs analysis that resulted in a custom curriculum development, driving sales performance up by 64% in 6 months.

Affiliations

  • Association for Talent Development (ATD) - Member, active participation in training and development best practices
  • HRO Today Association - Engages in thought leadership sessions, particularly related to HR and talent management
  • Corporate Learning Network - Involved in peer exchanges and leadership training programs
  • Association for Computing Machinery
  • Learning and Performance Institute (LPI) - Certified Learning and Development Professional since 2016
  • Global Association for Talent Management - Participates in training effectiveness research and discussions
  • International Council of Nurses
  • Jaycees
  • National Association of Talent Development Managers (NATDM) - Participated in annual learning and development summits
  • Workforce Development Institute - Active participant in workforce performance-enhancing initiatives

Certifications

  • Certified in Training Needs Assessment – Northwind
  • Certified Human Performance Improvement Professional – Cedar Works
  • Advanced Coaching Certification – International Coaching Federation (ICF)
  • Six Sigma Green Belt - Lakeside Partners
  • CompTIA Network+
  • Certified Change Management Professional (CCMP)
  • Learning Technologies Specialist Certification – Brightline
  • Certified in Diversity & Inclusion Education – Northwind
  • Certified Public Accountant
  • Certified Facilitator, Meridian

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