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Skills

  • Medical research
  • Lab test analysis
  • Multilingual communication
  • Cloud-Based Ticketing System
  • Hands-on Equipment Maintenance
  • First Aid/CPR
  • Supervision
  • Research and Data Analysis
  • Attention to detail
  • Relationship development

Work Experiences

  • Achieved improvement over two years.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Compiled and analyzed research data to support the implementation of system across human resources, improving overall workflow.
  • Completed onboarding within several months.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Contributed to framework.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a first-call resolution percentage of 50%.
  • Collaborated in the development of automated workflows.
  • Answered 16 calls per one year to help customers with their questions and concerns.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Quality-focused team player with an efficient and accurate approach, with 17 years of industry experience.
  • Automated maintenance processes using custom scripting solutions, saving the team an estimated 12 hours annually.
  • A skilled laboratory professional with experience in all aspects of medical laboratory testing.
  • Contributed technical expertise to initiative under tight deadlines, delivering actionable insights to improve project outcomes.
  • Achieved a 34% reduction in equipment downtime.
  • Configured lab equipment.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Automated maintenance processes.
  • Multitasking expert with strong communication and problem-solving abilities.

Accomplishments

  • Developed user-friendly instructional guides for technical staff, reducing software onboarding times by 52% over 6 months.
  • Managed service desk operations for over 5 users, consistently achieving customer satisfaction levels above 72%.
  • Enhanced data collection processes, improving accuracy by 85% and reducing reporting time by 13 hours weekly.
  • Led the successful deployment of ServiceNow system upgrades within marketing, ensuring zero operational downtime during critical usage periods.
  • Reconfigured Asana to minimize recurring faults, improving system reliability by 83% within operations.
  • Guided the integration of procedure, enhancing data accuracy and access across marketing and increasing productivity by 60% within 6 months.
  • Collaborated in the testing phase of new software, providing feedback that resulted in a 58% boost in software performance.
  • Spearheaded the coordination between 4 departments to sync technical processes, improving overall project completion time by 21%.
  • Trained 10 staff on the use of newly implemented technical systems, resulting in a reduction in user errors by 75% over 18 months.
  • Successfully reduced escalated service requests by 42% after refining troubleshooting protocols within finance.

Affiliations

  • Society of Human Resource Management
  • Lions Club
  • Healthcare Technology Foundation (HTF)
  • American Society for Clinical Pathology (ASCP)
  • American Association for Laboratory Accreditation (A2LA)
  • Society of Women Engineers
  • Technology and Engineering Literacy Association (TELA)
  • National Association of Social Workers
  • American Medical Informatics Association
  • Medical Device Manufacturers Association (MDMA)

Certifications

  • Certified Technology Specialist (CTS) - Summit Group
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • VMware Certified Technical Associate (VCTA) - 2017
  • ServSafe
  • Red Hat Certified System Administrator (RHCSA) - 2016
  • Certified IT Asset Disposal Technician (CITAD) - Ironclad Systems
  • CompTIA A+ Technician
  • Certified Cloud Security Professional (CCSP) - Beacon Labs

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