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Skills

  • Community outreach
  • Relationship development
  • Business operations
  • Goal setting
  • Case management
  • Public speaking and presentations
  • MS Office
  • Process improvement
  • Team management
  • Specimen testing

Work Experiences

  • Conducted risk assessments and safety planning with 7 clients each month, ensuring that all follow-up care was documented and resources were allocated appropriately.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Coordinated emergency housing placements for 2 survivors, leading to increased stability and better long-term outcomes for individuals and families.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with agencies serving at-risk populations.
  • Looked for industry trends on social media and through online sources.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Transported HubSpot to 18 months customer locations.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Conducted risk assessments and safety planning.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Domestic Violence Medical Advocate with process certification and a desire to assist system patients is qualified.
  • Achieved more stable long-term outcomes.
  • Bridged resource gaps for immigrant and minority survivors of domestic violence.
  • Collaborated with healthcare professionals and emergency room staff to improve early identification of domestic violence victims, leading to earlier interventions for over 11 patients annually.
  • Collaborated with nonprofit partners.
  • Team management and clinical supervision for interns and unlicensed practitioners are areas in which she excels.
  • Coordinated emergency housing placements for 12 survivors.
  • Domestic Violence Medical Advocate is a multi-talented Domestic Violence Medical Advocate who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Facilitated the creation of a multidisciplinary advocacy group that aligned hospital procedures with best practices for domestic violence assistance.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Documented and resolved process which led to procedure.
  • Developed hospital protocols on responding to domestic violence, which reduced the time needed for patient follow-up visits by 23%.
  • Liaised with law enforcement professionals to ensure safe and legal protective measures were in place for 72% of at-risk patients before discharge.
  • Participated in the drafting of regional healthcare system policies aimed at improving responses to intimate partner violence, leading to 73% decreased legal delays.
  • Initiated multi-year evaluations on the effectiveness of safety plans for discharged survivors, which helped reduce revictimization rates by 74%.
  • Collaborated with 7 cross-department teams to advance trauma-informed care practices for survivors of domestic violence.
  • Led domestic violence awareness workshops for 9 of healthcare professionals, resulting in improved patient engagement and earlier intervention.

Affiliations

  • American Academy on Violence and Abuse (AAVA)
  • American Medical Informatics Association
  • Coalition to Stop Violence Against Native Women (CSVANW)
  • National Association of Social Workers
  • Human Rights Watch - Health and Rights Division
  • Society of Women Engineers
  • American Hospital Association (AHA) - Health Care Coordination Task Force
  • Domestic Violence Legal Empowerment and Appeals Project (DV LEAP)
  • National Coalition Against Domestic Violence (NCADV)
  • American Society of Safety Professionals

Certifications

  • National Organization for Victim Assistance (NOVA) Crisis Response Team (CRT) Certification
  • Certification in Domestic Violence Safety and Risk Assessment - initiative
  • Certified Public Accountant (CPA)
  • Certified Case Manager (CCM) – Commission for Case Manager Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)
  • Basic Life Support (BLS) for Healthcare Providers - American Heart Association
  • Certified Advocate Credentialing Program (CAC) - initiative Domestic Violence Agency
  • Licensed Social Worker (LSW) – program
  • Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA)

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