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Skills

  • Active listening
  • Clinical Documentation
  • System equipment
  • Program development and implementation
  • Family therapy
  • Referral coordination
  • Problem resolution
  • Public speaking and presentations
  • Conflict resolution
  • Project management

Work Experiences

  • Allocated resources appropriately.
  • Collaborated with engineering and emergency room staff.
  • Conducted risk assessments and safety planning with 7 clients each month, ensuring that all follow-up care was documented and resources were allocated appropriately.
  • Collaborated with operations and emergency room staff to identify and assess victims of domestic abuse, resulting in earlier intervention for 4 patients.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Delivered emotional support services.
  • Collaborated with legal advocates.
  • Coordinated emergency housing placements for 6 survivors.
  • Conducted risk assessments and safety planning.
  • Collaborated with agencies serving at-risk populations.

Summaries

  • Advocate with 3 years of experience.
  • Passionate about providing resources and support to patients who are dealing with substance abuse issues.
  • Strengths in process improvement and cross-functional collaboration are documented.
  • Advocate with 14 years of successful experience providing trauma-informed counseling and medical advocacy to survivors, including facilitating safety planning and immediate crisis interventions.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a reduction of 23% in readmission rates.
  • Commendable track record in training over 8 healthcare professionals annually on trauma-sensitive care, directly resulting in an increased awareness of domestic violence warning signs.
  • Contributed to lowering hospital readmission rates.
  • Committed to empowering survivors.
  • Coordinated emergency housing with local shelters.

Accomplishments

  • Implemented risk management tools specific to intimate partner violence, allowing medical teams to identify and respond faster to high-risk cases with a 80% success rate.
  • Initiated multi-year evaluations on the effectiveness of safety plans for discharged survivors, which helped reduce revictimization rates by 74%.
  • Ensured compliance with all local and federal privacy regulations, maintaining 30% confidentiality in handling survivor cases in line with HIPAA standards.
  • Collaborated with team of 10 in the development of program.
  • Successfully coordinated interagency meetings with 15 local support organizations to streamline resource referrals for survivors.
  • Reduced crisis response times by 48% as part of an after-hours domestic violence on-call team.
  • Devised strategic partnerships with local mental health services, allowing 22% of survivors to access extended counseling resources for ongoing trauma support.
  • Served on a multidisciplinary task force to enhance hospital response to domestic violence, resulting in a 76% increase in patient referrals to support services.
  • Developed and led specialized training sessions on domestic violence for 17 emergency room and ambulatory care staff.
  • Liaised with law enforcement professionals to ensure safe and legal protective measures were in place for 72% of at-risk patients before discharge.

Affiliations

  • Lions Club
  • Association of Domestic Violence Intervention Professionals (ADVIP)
  • National Association of Social Workers
  • Department of Justice Office on Violence Against Women (OVW) Training Program
  • Women’s Law Project Advocate Association
  • Medical Advocacy Project (MAP) of Washington
  • National Association for Victim Assistance (NOVA)
  • Society of Women Engineers
  • Project Management Institute
  • American Hospital Association (AHA) - Health Care Coordination Task Force

Certifications

  • Certified Victim/Witness Advocate (CVWA) - National Victims Assistance Academy (NVAA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Peer Support Specialist (CPSS) - Massachusetts Department of Mental Health
  • Certified Case Manager (CCM) – Commission for Case Manager Certification
  • National Organization for Victim Assistance (NOVA) Crisis Response Team (CRT) Certification
  • Certified Mental Health First Aider (MHFA) – National Council for Mental Wellbeing
  • CompTIA A+ Technician
  • Human Services Board Certified Practitioner (HS-BCP), Center for Credentialing & Education (CCE)
  • Certification in Trauma-Focused Cognitive Behavioral Therapy (TF-CBT)
  • Certified Sexual Assault Advocate & Crisis Intervention Specialist (CSAACI) - Cedar Works

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